Automotive Repair and Maintenance, Business Performance Management, Category Management, Coaching, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Disability Insurance, Driver's License, Federal Laws and Regulations, Hazardous Materials/Substances, High School Diploma, Leadership, Life Insurance, OSHA, Operational Support, Operations, Organizational Skills, People Management, Problem Solving Skills, Production Control, Profit & Loss, Repair Orders, Retail, Sales, State Laws and Regulations, Stock Purchase Plans, Team Player, Training/Teaching
Assistant Service Manager - Land Rover Albuquerque
Job ID 2026-36390 Job Location US-NM-Albuquerque
Category Service Management Type Regular Full-Time
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More Information About This Job
Overview
Assistant Service Manager Job Description Land Rover Albuquerque
Overview
Land Rover Albuquerque is part of the rapidly growing Group 1 Automotive family, a leader in automotive retail. We are seeking an experienced and motivated Assistant Service Manager to support our service operations and help deliver an exceptional customer experience.
Benefits
We offer a competitive compensation package and comprehensive benefits, including:
- Medical, Dental, Vision, Life, and Disability Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Ongoing Training and Career Advancement Opportunities
- Professional and Team-Oriented Work Environment
Responsibilities
- Assist in managing daily service department operations and service drive workflow.
- Support, coach, and develop service department employees to maximize performance and customer satisfaction.
- Help establish and achieve departmental sales, productivity, CSI, and profitability goals.
- Monitor daily production and sales performance and maintain required reports.
- Foster strong customer relationships to encourage retention and referrals.
- Address customer concerns promptly and professionally.
- Ensure repair orders are handled efficiently and quality repair procedures are followed.
- Coordinate technician training and support ongoing development initiatives.
- Stay informed on manufacturer updates, products, and service procedures.
- Maintain a safe, organized, and compliant work environment.
- Ensure service department operations comply with federal, state, and local regulations, including OSHA and hazardous waste requirements.
- Demonstrate Group 1 Automotive''s values in all interactions with customers, employees, and business partners.
- Perform additional duties as assigned.
Qualifications
- Minimum of 2 years of experience in an automotive service department.
- Prior leadership or supervisory experience preferred.
- Strong customer service, communication, and problem-solving skills.
- Self-motivated with the ability to work independently and drive results.
- Comfortable working in a performance-based environment.
- Positive attitude, professional demeanor, and strong work ethic.
- Ability to thrive in a process-driven environment.
- High School Diploma or equivalent required.
- Valid driver''s license with an acceptable driving record.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.