Assistant Service Manager

Company Overview:

Hillwood, a Perot company, is a full-service real estate developer, investor and advisor, focused on developing opportunities for investors, partners and communities around the globe. Our business operates across the spectrum of value creation in real estate, employing extensive expertise, resources and capital to transform land and create successful developments. While each business division's specialization varies, they all are connected by a shared culture of integrity, respect, excellence and teamwork as well as a philosophy of disciplined decision-making, principled relationships and forward-looking vision. For additional information, visit www.hillwood.com.

Position Summary:

Hillwood Properties is looking to hire an Assistant Service Manager at one of our multifamily properties. This individual will be responsible for assisting in organizing the maintenance programs for the property.

Responsibilities:

• Adheres to and complies with all company safety policies and procedures; wears required personal protective equipment (PPE) at all times.
• Follows OSHA safety standards and applicable regulations for the safe performance of all job functions.
• Ensures compliance with MSDS (Material Safety Data Sheets) regulations and safe handling of hazardous materials.
• Performs hands-on maintenance to ensure apartments are market-ready, occupied units are maintained, and preventive maintenance is completed according to schedule.
• Diagnoses and completes repairs in the areas of HVAC, appliances, plumbing, electrical, drywall, painting, welding, carpentry, and general handyman tasks.
• Installs appliances and electrical fixtures, ensuring safety and compliance with applicable codes.
• Completes service requests within 24 hours whenever possible, maintaining high standards of resident satisfaction.
• Moves and installs large appliances safely, using a dolly and assistance when needed.
• Installs, repairs, and rekeys door locks, including deadbolts.
• Maintains a clean, organized, and safe maintenance shop environment.
• Communicates regularly with the Maintenance Supervisor regarding inventory needs, tools, and supplies.
• Adheres to Hillwood key control procedures to ensure security of units and facilities.
• Proactively reports any maintenance concerns or safety hazards to the Maintenance Supervisor or Property Manager.
• Participates in the rotating on-call schedule, responding to emergencies and after-hours maintenance needs as required.
• Assists in maintaining curb appeal and common area upkeep as needed.
• Provides support during inspections, resident move-ins/outs, and capital improvement projects.

Required Skills/Abilities:

• Must be prompt and punctual with reliable attendance.
• Maintains a courteous and professional demeanor with residents, prospective residents, team members, vendors, and contractors.
• Willing and able to work on-call, weekends, holidays, evenings, and overtime as required.
• Must maintain a reliable mode of communication and respond within a reasonable amount of time in the case of an emergency. (Reasonable amount of time is within 30 minutes of first contact).
• Must wear the company-issued uniform and photo I.D. badge during regular and on-call work hours.
• Strong teamwork skills with the ability to collaborate with property management and maintenance team members.
• Complies with all policies and procedures outlined in the Hillwood Operations Manual.
• Demonstrates accountability by completing all assigned tasks promptly and thoroughly.
• Able to read, write, and comprehend the English language.
• Strong verbal and written communication skills.
• Basic proficiency with computer systems (e.g., work order software, email, digital maintenance logs).
• Ability to work independently with minimal supervision while prioritizing multiple tasks.
• Reliable transportation to and from work and on-call assignments.
• Strong attention to detail, time management, and problem-solving abilities.
• Demonstrates professionalism, integrity, and commitment to quality workmanship.
• Must be able to complete assigned tasks as directed by the Property Manager and Maintenance Supervisor.
• Bilingual skills (English/Spanish) are a plus but not required.

Education and Experience:

• High school diploma or equivalent required.
• Minimum of 2 years of hands-on, on-site maintenance experience in a multifamily residential or commercial property setting.
• Demonstrated experience with general maintenance tasks including HVAC, electrical, plumbing, carpentry, drywall, painting, and appliance repair.
• Working knowledge of city codes, building safety standards, and relevant local, state, and federal regulations (e.g., Freon recovery, electrical and plumbing codes, pool safety).
• HVAC Certification required.
• Certified Pool Operator (CPO) certification preferred or willingness to obtain.
• Electrical certification preferred.
• Basic computer literacy with ability to use work order systems, email, and inventory tracking tools.
• Familiarity with preventative maintenance schedules and property inspection processes.
• Experience working with property management software is a plus.
• Bilingual skills (English/Spanish) are a plus but not required.

Physical Requirements:

• Frequently lifts and carries up to 45 pounds.
• Occasionally lifts and carries up to 80 pounds.
• Pushes and or pulls appliances using appliance dolly up to 200 pounds.
• Moves objects from one floor to another.
• Frequently bends/stoops, climbs stairs, kneels, balances, reaches above shoulder height, walks, and twists.
• Has normal range of vision, hearing and speech.

Equipment and Material Used:

• A/C Gauges, Recovery Unit, Welding Torch, Electrical Power Tools
• Cleaning Chemicals & Pool Chemicals
• Associates are responsible for obtaining handheld tools. Appliance dollies, ladders and larger equipment to be provided by company.

EEO Statement:

Hillwood is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent, and it may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take additional responsibilities without notice.

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