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Assistant Retail Multi-Unit Manager - Miami International Airport

Dufry

  • Hudson, OH
  • 30+ days ago
  • $58,000–$68,000 Per Year

Highlights

The purpose of the Assistant Multi-Unit Manager at Miami International Airport is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.

Numbers & Facts

LocationHudson, OH
Salary$58,000–$68,000 Per Year

Description




The purpose of the Assistant Multi-Unit Manager at Miami International Airport is to provide operational support and oversight for retail operations, serving as a key management layer between Shift Managers and Multi-Unit Management. This role ensures consistent execution of operational standards, supports staff development, and maintains accountability for performance metrics while serving as a key communication link between front-line management and senior leadership. 


 


Salary: 58k - 68k +Bonus Opportunities!


 




Essential Functions: 



 



  • Enforces retail SOPs through audits, accountability, corrective actions, and consistent operational standards across assigned areas.

  • Coaches and supports Shift Managers and associates; ensures proper scheduling, coverage, and adherence to company engagement standards.

  • Monitors operational and financial data, takes corrective actions, and reports performance trends to the Multi-Unit Manager.

  • Oversees daily inventory, coordinates with vendors, maintains equipment, and ensures correct receiving and processing procedures.

  • Reviews and approves shift timekeeping; tracks overtime to comply with labor laws and manage budget goals.

  • Maintains knowledge of brand standards and lease agreements; ensures store presentation meets requirements and trains associates for compliance.

  • Resolves complex customer and associate issues, delivers exceptional service, and implements strategies to boost satisfaction and revenue.

  • Conducts job training, communicates company initiatives and changes, and acts as liaison with the Multi-Unit Manager.

  • Ensures compliance with all federal, state, and local safety regulations; trains staff on safety protocols.

  • Stays proficient in management systems (MIV, Crunch Time, Kronos); adopts new technologies and trains staff on their use.

  • Implements marketing and promotions, develops creative strategies to increase revenue, and supports operational business objectives.



 

 



 



  • Education/Experience:


    • At least 4 years combined education and professional experience.

    • 2 years in a leadership role supervising retail operations teams (multi-unit management).

    • 4–6 years in a technical retail operations role (store management, merchandising, customer service).

    • Understanding of state and federal retail, employment, safety, and consumer protection laws.




 




  • Skills & Competencies:


    • Expertise in inventory management, planograms, and visual merchandising.

    • Proficiency with POS systems, inventory and scheduling software, and reporting tools.

    • Ability to analyze retail KPIs (sales per square foot, inventory turnover, shrink, conversion rates).

    • Knowledge of retail space optimization, category management, and seasonal merchandising.

    • Strong business acumen to align merchandising, inventory, and customer experience strategies with organizational goals.

    • Experience working with business operations, brand partners, landlords, associates, and store teams.

    • Proven ability to coach, develop, and lead teams to foster positive work environments and achieve goals.





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