Job Overview
The Assistant General Manager is responsible for supporting the Hospitality Manager in overseeing the daily operations of all departments including restaurant, lounge, banquet operations, kitchen, boutique/retail, tasting room, and special events. This position provides leadership across front-of-house and back-of-house teams, ensuring operational excellence, financial performance, and exceptional guest experiences.
The Assistant General Manager serves as the acting leader in the absence of the Hospitality Manager and helps drive team development, operational consistency, and profitability across the entire property.
Qualifications
- Minimum 2 to 5 years as a manager in a full service (table service with full bar and preferably wine service) restaurant.
- Must possess strong leadership skills.
- Must excel at customer service
- Solid track record of success in previous assignments demonstrating upward career tracking.
- Strong communication skills.
- Must be dependable, reliable and motivated.
- Computer knowledge a must
- RAMP certification
Duties and Responsibilities
Operations Management
- Oversee daily operations of all departments including FOH, kitchen, banquets, boutique, tasting room, and events
- Ensure consistent execution of service standards across all areas
- Assist department managers with staffing, scheduling, and operational planning
- Oversee opening and closing procedures for all departments
- Ensure communication between FOH, BOH, events, and retail teams
- Assist with execution of large events and banquets
- Monitor service flow and guest experience throughout the property
- Maintain cleanliness, organization, and presentation standards
Team Leadership & Development
- Supervise and support department managers and supervisors
- Assist with hiring, onboarding, and training across all departments
- Conduct coaching, counseling, and performance management
- Lead pre-shift meetings
- Promote a culture of accountability and teamwork
- Ensure consistent training and SOP adherence
Financial & Administrative Responsibilities
- Assist in managing labor costs across departments
- Support inventory controls for beverage, food, and retail
- Help manage ordering and vendor relationships
- Monitor daily sales and operational performance
- Oversee cash handling and POS accuracy
Guest Experience
- Ensure exceptional guest service throughout the property
- Resolve guest concerns quickly and professionally
- Maintain high standards for hospitality and service
- Assist during peak service periods in any department
- Ensure consistent brand experience across all outlets
Event & Banquet Oversight
- Support execution of private events
- Coordinate between banquet, kitchen, and service teams
- Ensure proper staffing and setup for events
- Monitor event service quality and timing
- Assist with event troubleshooting and guest relations
Retail / Boutique Oversight
- Support boutique operations and staffing
- Ensure strong guest engagement in retail areas
- Drive retail and wine club sales initiatives
Environmental/Physical Requirements
- Essential duties require long periods of standing up to 10 hours at a time and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting, and moving objects 50 lbs. or more.
- Duties are performed in both indoor and outdoor settings.
- The work environment can be loud and busy. There are many kitchen hazards such as hot surfaces and liquids, sharp knives, and slippery floors that need managing
Benefits
- Competitive compensation package
- PTO and Wellness Days
- Medical, Dental, Vision, Life and Disabilityinsurance options
- 401k with company match after 1 year
- Company dining program/employee discounts
- Clear path for growth and career advancement
- Excellent opportunity with growing brand