Assistant Restaurant/ Hospitality Manager

Sendik's Food Markets: Join a Century of Excellence. Sendik’s Food Markets is far more than a grocery store—we are a family-owned company built on a century-long tradition of providing "only the best." With our 2026 Centennial Anniversary marking a century of excellence, we seek passionate individuals eager to join a team defined by exceptional quality, genuine service, and community pride. We currently operate 17 store locations across Southeastern Wisconsin. 

At Sendik's we blend the warmth of a local grocer with the energy and nimbleness of a fast-paced, innovative retail environment. We empower our associates to become experts, fostering a culture where every single person contributes to our signature, award-winning customer experience. 

If you are looking for a career where your passion for service and hard work lead to genuine growth and make a tangible impact right in your community, you belong at Sendik's.

Role Title

 Assistant Restaurant/ Hospitality Manager

Manager

Restaurant/ Hospitality Manager

Job Summary

The Assistant Hospitality Manager supports the Restaurant Manager in overseeing daily operations, leading staff, and ensuring an exceptional guest experience. This role requires a hands-on leader who can seamlessly balance floor management, team training, and administrative duties in a fast-paced environment..

 Our Values:

Service: We will treat every customer like a beloved family member or friend and find a way to say “yes” to our customers. It’s important that we engage with every customer that enters our store, and follow the 10/4 rule. At the end of any interaction with a customer, we will offer a sincere “Thank you for your business!”

Passion: We have a passion for excellence and to be the best at what we do. We will seek product knowledge and commit to quality by believing in the Sendik’s brand.

Nimbleness: Provide great solutions for our customers by exploring all possibilities and welcoming change. We will be quick to respond to our customers and use “Red Truck Service” when additional assistance is needed.

Duties/Responsibilities

• Maintain a strong floor presence during peak hours to ensure smooth operations and high service standards.
• Address and resolve guest complaints promptly with a professional, solution-oriented approach.
• Execute opening and closing procedures, including facility securing and daily cash drop audits.
• Ensure strict adherence to food safety, liquor laws, and workplace safety regulations.
• Staff Leadership & Training
• Onboard, train, and continuously develop front-line team members to uphold service standards.
• Create and optimize weekly staff schedules to meet labor targets and operational demands.
• Lead daily pre-shift meetings to communicate goals, policy updates, and daily specials.
• Monitor staff performance and provide constructive feedback and coaching.
• Track, audit, and order supplies and inventory to prevent shortages and control waste.
• Oversee daily till reconciliation, petty cash tracking, and safe audits.
• Assist the Restaurant Manager with tracking daily costs, revenues, and payroll processing.

Qualifications:
 

• 2–3 years of supervisory or management experience in hotels, resorts, or full-service restaurants.
• High school diploma required; Associate’s or Bachelor’s degree in Hospitality Management is a plus.
• Proficiency with Point-of-Sale (POS) systems, scheduling software, and basic office programs.
• Excellent communication, strong conflict resolution, and proven time management abilities.
• Current food handler and alcohol service certification (or willingness to obtain within 30 days).
• Flexible schedule required, including nights, weekends, and holidays.