SUMMARY
This position reports directly to the Residential Director and will be responsible for the following duties. Responsible for
monitoring all aspects of Arc Human Services residential facilities and for assuring that the physical, emotional and
programmatic needs of the clients are met. Responsible for providing ongoing supervision and support to Program Specialists
and Residential Site Managers and in their absence, will delegate or perform their duties as necessary Must carry an emergency
cell phone twenty-four (24) hours per day, seven (7) days per week.
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.
- Review and approve facility schedules in advance to assure adequate staffing patterns at all times.
- Provide direction to Program Specialists and Residential Program Managers in staff disciplinary matters as needed.
- Provide guidelines to Program Specialists in preparing performance evaluations. At staffs request, may meet to review and
clarify disputed evaluation items.
- Assure that all applicable County and State regulations regarding physical plant issues are complied with at all times.
- Assist in preparation of the agencys operating program budget in coordination with other management staff, assuring
accurate and efficient planning for adequate staffing patterns and facility resources.
- Participate, when appropriate, with investigations in allegations of abuse, staff misconduct, or unusual incidents following
program procedures and regulatory requirements.
- Responsible for the direct supervision of all Residential Program Specialists and Residential Site Managers.
- Will orient and train immediate subordinates in departmental procedures. Will provide ongoing supervision and evaluation
during the orientation period and on a continuing basis.
- Must provide for routine assessment of training needs of subordinate staff.
- Final approval of overtime requests for the direct care staff.
- Investigate and document staff grievances or alleged misconduct of any staff being supervised.
- Effectively communicate / coordinate all relevant information to appropriate staff.
- Run monthly meetings with the Residential Site Managers.
- Hold monthly meetings with the Program Specialists.
- Attend house meeting as necessary to provide support and any necessary clarification
- Meet with the Residential Program Director as needed to review status of job responsibillties and current tasks.
- Through regular contact with clients, families, and staff, assess the agencys ongoing abillty to provide a therapeutic
environment for individual clients including, but not limlted to, day / vocational services, physical and emotional health ca re
needs, recreational and leisure pursuits, etc., which are designed to promote independence and dignity.
- Provide assistance to Program Specialists in addressing more complex, short-term or long-term client needs. Provide
interventions and accessing specialized treatment modalities.
- Will monitor physical aspects of residential sites for safety and cleanliness in compliance with agency program standards.
- Will coordinate residential site preparations for monitoring and licensing inspections, assuring compliance with all applicable
state and country regulations.
- Will review incident reports, unusual incident reports, medication errors, and assure that appropriate follow up action is
completed. Will ensure reports in HCSIS are completed and finalized.
- Participates in Clinical Meeting in homes as assigned.
- While this job description identified the major responsibilities of this position, it does not include all potential duties that may
be assigned or needed for the efficient operation of the agency. This job description may be subject to modifications to
reflect changes in the requirements of functions of the position. The position is also responsible for all other applicable
duties as assigned by the Residential Program Director.
- Promotes and adheres to the relevant elements of the compliance program and exercises objective judgment and decisive
thinking in complying with, and in the application of, all organization and program policies, practices and procedures
including ethics, business practices, and compliance program elements.
- Comply with all applicable federal, state, local laws and regulations, policies and procedures and reports any concerns
about compliance practices.
SUPERVISORY RESPONSIBILITIES
This position will directly supervise Program Specialists and Residential Site Managers
QUALIFICATIONS
- Valid drivers license with at least a three-year clean driving record.
- Act 33 and 34 clearances.
EDUCATION AND/OR EXPERIENCE
A Bachelors Degree in human services or related field and five (5) years of managerial experience for people with ID, autism or
serious mental illness.