Assisted Living Type II Community
The Assistant Resident Care Coordinator supports the daily operations of the assisted living community by serving as a key point of contact for residents, families, staff, and visitors. This role combines resident care coordination, scheduling support, family communication, and front desk reception duties to help ensure high-quality resident care and excellent customer service in a Type II Assisted Living environment.
The ideal candidate is organized, compassionate, professional, and able to multitask in a fast-paced healthcare setting.
Essential Duties & Responsibilities
Resident & Family Communication
Respond professionally and compassionately to resident and family questions, concerns, and requests.
Maintain regular communication with families regarding resident needs, appointments, and community updates.
Assist with resident admissions, move-ins, and transitions.
Document communications and relay important information to nursing and management staff.
Support resident satisfaction and help resolve concerns promptly.
Scheduling & Staffing Support
Assist with creating and maintaining caregiver and staff schedules.
Coordinate shift coverage and communicate scheduling changes to employees.
Track attendance, call-ins, and staffing needs.
Help ensure proper staffing levels in accordance with Type II Assisted Living regulations and resident care needs.
Support department managers with scheduling reports and administrative tasks.
Reception & Front Desk Responsibilities
Serve as receptionist during weekday business hours.
Greet residents, families, visitors, vendors, and staff in a friendly and professional manner.
Answer and direct phone calls promptly.
Manage front desk operations including mail, packages, visitor logs, and office supplies.
Maintain confidentiality of resident and employee information.
Monitor building entry and assist with community safety procedures.
Administrative Support
Maintain resident files and documentation accurately.
Assist with incident reports, care coordination paperwork, and general office organization.
Support compliance with state regulations, company policies, and HIPAA requirements.
Assist leadership team with projects and daily operational needs.
Qualifications
High school diploma or equivalent required.
Experience in assisted living, healthcare, senior living, scheduling, or customer service preferred.
Strong communication and interpersonal skills.
Ability to handle sensitive situations with professionalism and empathy.
Proficient with computers, scheduling systems, Microsoft Office, and email.
Strong organizational and multitasking abilities.
Ability to work independently and as part of a team.
Preferred Qualifications
Experience in a Type II Assisted Living community.
Knowledge of caregiving terminology and resident care coordination.
Prior receptionist or administrative experience in healthcare or senior living.
CNA certification
Physical Requirements
Ability to sit, stand, walk, and move throughout the community during shifts.
Ability to lift up to 20 pounds occasionally.
Ability to respond quickly in emergency situations.
Work Schedule
Part-time potential Full time weekday position.
Occasional flexibility for coverage, meetings, or staffing needs may be required.