Assistant Property Manager

We're looking to hire a rock-star APM at a luxury lease-up in Washington DC!

About Us: Aria is an award-winning real estate company that has been in the forefront of reimagining city center living and is currently developing more than 4,000 apartments in great neighborhoods across Washington DC, New York, Miami, Kansas City, Charlotte, and Nashville. We have a unique philosophy and approach to the multifamily business, rooted in values and a willingness to “think different.” Aria has excelled in the real estate disciplines of investing, development and management, and the results are a distinguished track record and a great reputation in the business.

We are seeking a motivated and detail-oriented Assistant Property Manager to join our team: We are growing and seeking to hire an Assistant Property Manager, who is enthusiastic about providing top-notch service, detailed-oriented, and understands commitment to quality customer service. If you enjoy providing top-notch resident service, then look no further! Join us in shaping the future of premier community living where every resident thrives. This position will be located onsite in Washington DC at The Florian (property).

Position Overview: The Assistant Property Manager plays a key role in both leasing and resident services. You will be responsible for supporting the leasing, resident experience, marketing, and day-to-day operations in one of our Class-A residential properties to ensure strong occupancy and exceptional resident satisfaction. This role also helps cultivate a welcoming, positive living environment by engaging with residents, addressing needs proactively, and upholding Aria's service standards.

Key Responsibilities:
•    Optimize the luxury leasing experience and aggressively manage the lead to lease process.

•    Conduct property tours and ensure the property (tour paths, mini-models, curb appeal, leasing office, etc.) consistently presents well.

•    Conduct market surveys and shop reports to identify target demographics, pricing, and trends.
•    Develop and implement leasing strategy action plans to attract potential residents. 
•    Assist prospective residents with the application process and provide information about lease terms and amenities.
•    Maintain accurate and organized records of leasing activity, applications, leases, and resident interactions.
•    Promote a positive living environment by organizing resident events and activities.
•    Respond to all prospect inquiries (phone, email, and in-person) in a timely and thoughtful manner.
•    Serve as the primary point of contact for current residents with any questions or concerns - Manage resident complaints or issues, escalating as needed, to ensure prompt resolution.
•    Collaborate with the marketing team to create effective promotional materials and campaigns.
•    Assist with all move-in and move-out processes including the collection of deposits and fees associated with the move-in.
•    Other duties as assigned.

Qualifications:
•    An ideal candidate must have 2-3 years of leasing/resident services. Previous experience in leasing or property management preferred.
•    High school diploma or equivalent; college degree in business, marketing, or related field is a plus.
•    Strong sales and/or management experience in multi-family housing, hospitality, or retail industries is preferred. 
•    The ability to juggle multiple priorities in a fast-paced environment. 
•    Creative sales and marketing techniques. 
•    A passion for helping people find their next home. 
•    Excellent customer service skills with a can-do attitude.
•    Excellent communication and interpersonal abilities.
•    Detail-oriented with strong organizational skills.
•    Proficiency in property management software and Microsoft Office Suite. Experience with Yardi and Livly is a plus. 
•    Ability to travel to local businesses on foot, vehicle with the potential for needing to walk or stand for extended periods of time. 
•    Knowledge of Fair Housing and Equal Employment. 
•    The ability to work flexible hours, including evenings, weekends and holidays, as needed.

What We Offer:
Benefits: We offer a competitive salary and benefits package. Opportunities for professional growth and development. Dynamic and collaborative work environment. Access to unique amenities and community events. Join us in shaping the future of residential living where creativity thrives, and every resident feels at home. We look forward to welcoming you to our team!