Benefits:- 401(k)
- Employee discounts
- Paid time off
We are seeking a motivated, reliable, and customer-focused Assistant Manager to join our self-storage team in Elmhurst, NY. This is an excellent opportunity for someone with strong sales and customer service experience who is looking to grow within a fast-paced and expanding company.
Position Overview
As the Assistant Manager, you will support the Property Manager in overseeing the daily operations of the facility. You will play a key role in driving sales, maintaining excellent customer service, supporting facility operations, and ensuring the property remains clean, safe, and professionally maintained.
Key Responsibilities:
- Assist with the daily operations of the storage facility
- Promote and rent storage units to maximize occupancy and revenue
- Meet and exceed monthly sales goals and performance targets
- Sell retail merchandise including boxes, locks, tape, and packing supplies
- Provide outstanding customer service in person, over the phone, and via email
- Assist customers with move-ins, move-outs, transfers, and account inquiries
- Handle collections, delinquent accounts, payment processing, and follow-up calls
- Maintain accurate customer records, rental agreements, and reports
- Conduct property walkthroughs to ensure cleanliness, organization, and safety
- Perform light maintenance duties including sweeping, cleaning units, removing trash, changing light bulbs, and minor upkeep tasks
- Prepare vacant units for new rentals
- Monitor gate access, security systems, and overall property activity
- Assist with opening and closing procedures
- Support marketing and outreach efforts to increase rentals and visibility
- Order and organize office, retail, and facility supplies as needed
- Help resolve customer concerns in a professional and timely manner
- Ensure company policies and operational procedures are followed
- Assist the Property Manager with administrative duties and special projects
- Maintain a professional appearance and positive attitude at all times
- Perform additional duties as assigned by management
Qualifications:
- Previous sales, retail, customer service, or assistant management experience preferred
- Strong communication and interpersonal skills
- Organized, dependable, and able to multitask effectively
- Comfortable using computers and basic office software
- Self-motivated with a strong work ethic and positive attitude
- Ability to work independently and as part of a team
- Ability to perform light physical labor and lift up to 50 lbs when necessary
- Weekend availability required
- Must reside in or near Elmhurst, Queens, NY
- Employment contingent upon successful completion of a background check
- Self-storage experience is a plusbut not required
Compensation & Benefits:
- Competitive hourly pay
- Performance-based bonuses and incentives
- Health benefits
- Paid holidays, vacation, and sick time
- Career advancement opportunities within a growing company
- Employee discount on storage units
- Supportive and team-oriented work environment
If you are driven, professional, and looking for a long-term opportunity with growth potential, we encourage you to apply today and join our growing team.
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person