Assistant Property Manager

Gray Residential is looking to add an Assistant Manager to the Solana at the Crossing team!
Click here to see more about Gray Residential and click here to explore at apartment at Solana at the Crossing!

Position Summary

The Assistant Manager plays a key role in supporting the overall success of the community by delivering exceptional service, driving leasing performance, and maintaining strong operational and financial practices. This position serves as both a sales leader and operational partner to the Property Manager, ensuring a seamless experience for residents, prospects, and team members alike.

This role blends leasing, customer service, administration, and financial responsibilities. The Assistant Manager helps create a welcoming environment while also supporting the day-to-day operations that keep the community running smoothly.

Key Responsibilities

Leasing & Sales

• Greet prospective residents, identify their needs, and professionally present apartment homes and community features.
• Guide prospects through the leasing process and secure lease agreements from qualified applicants.
• Maintain up-to-date and accurate information across advertising platforms.
• Support and execute renewal strategies, including resident outreach and lease discussions.

Resident Experience

• Provide a warm, professional, and responsive experience for all residents and guests.
• Address resident questions, concerns, and service needs with a solutions-focused mindset.
• Foster a sense of community by supporting resident engagement efforts and events.

Financial & Administrative Operations

• Assist with rent collection, accounts receivable, and delinquency management.
• Complete lease documentation, applications, and required paperwork accurately and efficiently.
• Maintain organized records, reports, and files in accordance with company standards.
• Support weekly reporting, budgeting awareness, and operational tracking.

Community Operations

• Perform inspections of model units and vacant apartments to ensure readiness.
• Conduct regular community walks and report maintenance needs.
• Assist with move-ins and ensure a smooth and welcoming transition for new residents.
• Maintain awareness of local market trends and contribute ideas to improve performance.

Qualifications

• 1–3 years of experience in leasing, property management, customer service, or a related field preferred.
• Strong leasing and closing skills with a customer-first mindset.
• Excellent communication and interpersonal skills.
• Organized, detail-oriented, and able to manage multiple priorities.
• Basic understanding of accounting practices (accounts receivable/payable) preferred.
• Proficiency in Microsoft Office and property management software.
• Knowledge of Fair Housing and related regulations preferred.
• Ability to work a flexible schedule, including weekends as needed.

Key Attributes for Success

• You thrive in a fast-paced, customer-focused environment.
• You take initiative and confidently balance sales and operational responsibilities.
• You are detail-oriented and financially mindful.
• You communicate clearly and build strong relationships with residents and teammates.
• You approach challenges with a positive, solutions-oriented mindset.

Compensation & Benefits

• Competitive hourly rate 
• Rent Discounts
• Training opportunities, including membership in the Indiana Apartment Association
• Company-Provided iPhone
• Health, Dental, and Vision insurance
• Paid Long Term Disability and Life Insurance
• 401K with Matching
• 12 Paid Holidays
• Paid Time Off and Sick Time
• Monthly Performance Bonuses
• Monthly incentives/contests with opportunity to earn an additional 15 days off per year