Assistant Property Manager (Float)

Who We Are

Fulcrum Real Estate Services, Inc. was founded to provide an owner-oriented, transparent, and holistic approach to property management. More than a service – at Fulcrum we take our agency relationship with our clients seriously and advocate for our clients’ best interests for the long term. If you are enthusiastic about creating positive working and living environments while embracing a collaborative leadership approach, we invite you to apply to learn more about Fulcrum!

Summary:

The Assistant Property Manager supports the Property Manager in overseeing the daily operations of residential or commercial properties to ensure they are well-maintained, financially sound, and occupied by qualified tenants. This role assists with leasing, rent collection, resident relations, maintenance coordination, and recordkeeping. The Assistant Property Manager also helps prepare financial and occupancy reports, conducts property inspections, and ensures compliance with company policies and landlord-tenant laws. Acting as a key point of contact for residents and vendors, this position requires strong organizational skills, customer service, and attention to detail. The Assistant Property Manager reports directly to the Property Manager and provides coverage in their absence.

Essential Duties and Responsibilities:

• Assist the Property Manager with daily property operations, including leasing, renewals, rent collection, and enforcing lease terms.
• Respond promptly and professionally to resident inquiries, concerns, and maintenance requests.
• Support coordination of property maintenance and vendor services, including scheduling repairs and inspections.
• Conduct regular property walk-throughs to ensure safety, cleanliness, and compliance with standards.
• Assist in preparing financial reports, budgets, and occupancy reports for ownership and management.
• Maintain accurate tenant files, lease agreements, and compliance-related documentation.
• Help market available units, show properties to prospective tenants, and process applications.
• Enforce property rules and policies in accordance with landlord-tenant laws and company standards.
• Provide coverage and decision-making support in the absence of the Property Manager.

Required Skills, Education, and Experience:

• High school diploma or GED required.
• Minimum 2 years of experience in the property management industry; 1 year of experience as an Assistant Property Manager or in a related support role.
• Real estate license may be required depending on state law and company policy.
• Strong customer service and communication skills, both verbal and written.
• Fluency in Chinese a plus
• Ability to manage multiple priorities, stay organized, and meet deadlines.
• Knowledge of landlord-tenant laws, Fair Housing regulations, and lease administration.
• Proficiency in property management software (e.g., Yardi, AppFolio, etc.) and Microsoft Office Suite.
• Conflict resolution and problem-solving skills with a professional demeanor.
• Ability to work both independently and as part of a team.

Physical Demands:

• Mobility: Ability to walk properties regularly, including stairs, hallways, and outdoor areas (sometimes multiple times per day).
• Sight and Hearing: Must be able to inspect properties for cleanliness, safety, and maintenance issues.
• Manual Dexterity: Occasionally needed to operate lockboxes, keys, small tools, or office equipment.
• Lifting/Carrying: May occasionally need to lift items up to 25 lbs. (e.g., signage, small equipment).

Compensation and Benefits:

The total compensation package includes eligibility for:

• Discretionary annual bonuses based on company and individual performance
• Monthly commission opportunities related to specific property or portfolio performance
• Monthly cell phone stipend of $55.00
• Auto allowance per pay period in lieu of mileage reimbursement (dependent on specifics of the home location)

Full-time employees are eligible for the following benefits:

• Medical
• Dental
• Vision
• Disability
• Basic and Supplemental Life/AD&D
• Flexible Spending Account
• Health Savings Account (if tied to Fulcrum’s HDHP)
• Retirement Plans (401(k))
• Paid Time Off
• Employee Assistance Program
• Continuing Education Assistance