As the Assistant Community Manager, you will combine sales, customer service, leadership, and marketing knowledge to lease apartment homes, lead a leasing team, and enhance and drive the resident experience via all site associates.
Champion for efficient office operations, unprecedented curb appeal, and office and model cleanliness and perfection
Assist your Community Manager in training, motivating, and supervising all onsite staff in order to achieve operational goals assigned to the property
Produce, create, and foster quality staff communications
Ensure that all onsite staff maintain a professional and friendly atmosphere in the leasing office/clubhouse and all other areas where prospective and current residents may interact
Respond to all emergency situations, prepare all necessary reporting, and notify your Community Manager
Maintain knowledge of current market conditions and trends for traffic, pricing and rent concessions, contributing any ideas to your Community Manager for marketing the community
Develop and implement sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve and/or exceed budgeted occupancy and income goals
Create and post relevant and accurate content for all social media outlets for the property daily
Timely complete all required online training
Enhance and drive the resident experience by greeting customers, welcoming them into the community, providing them with all relevant information, understanding their requests, answering questions, and offering assistance
Answer and handle incoming correspondence, such as calls and emails, from prospects, current residents, and vendors, always offering excellent customer service
Plan, schedule, organize, and host resident functions as needed
Thoroughly understand and execute all phases of leasing and resident retention programs, show/close prospects, contact/follow-up on lease renewals
Respond to internet leads, answer prospect calls, and conduct community tours in accordance with Fair Housing Laws
Maintain accurate resident files and detailed notes of all interaction and correspondence with both prospects and residents
Exhibit exemplary knowledge and understanding of resident account ledgers, and confidently assist residents with any questions or issues they may present to you regarding their accounts
Deposit all monies received in the office daily; make and document contact with delinquent residents in an effort to lower the property's delinquency daily
Accurately prepare all notices such as late rent letters, eviction letters, return check letters, noise complaints, and lease violation letters, and ensure prompt delivery to residents and documentation in resident files
Accurately prepare, and be thoroughly knowledgeable about, all lease-related paperwork
Update and maintain records for move-ins/outs, application status, traffic activity, closing ratios, etc.
Check and handle voicemails and the Yardi CRM Queue several times daily
Accurately prepare all required reports and documentation as requested by your Community Manager
Perform all of the above and any other duties requested by your Community Manager
The Assistant Community Manager's Building Blocks of Success
Strong 2 - 4+ years of experience in property management or customer service-related industry preferred
High school diploma required; some college preferred
Excellent written and verbal communication skills
Bilingual abilities (written and verbal) preferred, and may be required based on specific needs of the property
Computer software experience in Word, Excel, Outlook, and Yardi preferred
Reliable transportation and valid Driver's License required
Ability to work flexible hours and weekends required