Assistant Production Managers will work directly with the Branch Production Manager to oversee the installation and services of their dedicated branch location. The objective of the position is to ensure install budgets are met, culture and safety is upheld. The most critical aspect of the position is to ensure the LeafGuard gutter system is installed to company standards while protecting the installation teams though company safety polices.
The role is also responsible to ensure production (installers and fabricators) is adhering to protocol and managing installation in accordance with all safety procedures.
The customers are communicated with on scheduling expectations and quality control after installation.
Responsibilities:
Day to Day Operations:
Scheduling services.
Address customers complaints and concerns as needed.
Collection of monies owed to the company by our customers.
Schedule and report daily production activities to management.
Be knowledgeable and aware of applicable local, state, and federal safety and OSHA programs.
Implement efficient practices and modifications for improvement.
Safety:
Understanding of Safety Procedures for LG installation and Machine, required PPE for each job
Managing incident/accident rate in Branch with Safety Manager and developing local action plans for injury prevention
Basic knowledge in CPR, first aid and emergency response (training required)
Ensuring lead process is properly followed and documented
Customer Experience:
Collection and handling of positive and negative customer service reviews
Responsibility for customer complaint handling and documentation
Ensure pre and post installation calls are completed to set expectations and verify quality of workmanship
Conduct 3 jobsite visit per week to verify installation quality, jobsite cleanliness, and positive customer experience overall
Qualifications:
ELM Home Building Solutions and its subsidiaries and affiliates, including Englert Inc., LeafGuard Holdings, and MetalMan provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veterans status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
About the Company
L
LeafGuard
For over 50 years, Englert Inc. has been the gold standard for commercial and residential metal roofing and gutter systems, and on-site roll-forming machines. There are many reasons why Englert is tops in its industry.
Englert is on the cutting edge, and will remain so, consistently improving the quality of its products and services to meet the challenges of a changing world.
The Englert Advantage
The only metal roofing manufacturer with ULTRA-Cool™ gloss coatings standard across its entire product line
The largest selection of Energy Star® approved materials and coatings in the nation.
LEED compliance across its entire line of paint choices.
Metal coating finish warranties with terms dramatically superior to those of the competition. The Englert 35-year standard Kynar paint finish warranty is the longest in the industry.
Limited warranties up to 25 years on all steel and aluminum roofing material.
The world's most technically and environmentally advanced paint line with the ability to deliver a painted coil product unsurpassed by any other manufacturer.
Englert has its own line of roll forming metal roofing machines gutter machines designed to work with Englert materials.
Full-time in-house engineering and technical support always available to assist customers with difficult project specifications.
The industry's only mobile technical service fleet for roll forming machinery service and repairs.
The most comprehensive contractor certification program in the metal roofing industry.