Assistant - Premium Services

Position Premium Service Assistant Department: Premium Services

Reporting Relationship: Reports to Manager of Premium Services Status: Full-Time Non-Exempt

Position Summary The Premium Services Assistant supports the day-to-day delivery and coordination of premium service for suite owners and club members for Tepper Sports & Entertainment. This role is responsible for delivering exceptional service and operational support through first-class communication, account management, special events, and annual touchpoint programming. The position also assists with daily customer service functions, including renewal support and specialized service initiatives, while enabling the Premium Services team to scale effectively as premium demand and inventory continue to grow.

Primary Responsibilities

• Support TSE suite and club members by assisting with service requests, client communications, and follow-ups.
• Assist with tracking suite and club transactions, including paperwork and coordination.
• Help prepare and distribute premium client materials, including invoices, gifts, and event communications.
• Support renewal efforts through database updates, outbound communications, and follow-up tracking.
• Assist with logistics and on-site execution of premium events and game-day operations.
• Maintain accurate records related to premium inventory and service activity.
• Provide day-to-day operational support and assist with special projects as needed.

Qualifications Minimum of 2 years of ticket sales experience, collegiate or professional level

• Familiarity with ticketing or CRM systems, KORE Archtics preferred
• Strong communication, organization, and time-management skills
• Detail-oriented, dependable, and team-focused
• Flexibility to work evenings, weekends, and events

Essential Functions

• Ability to manage multiple tasks in a fast-paced environment
• Professional judgment and discretion when handling confidential information
• Strong teamwork skills and commitment to service excellence

Work Environment This job operates in a professional office environment, mostly office environment outside in a stadium facility at times, which may include inclement weather conditions.

Equal Opportunity Employer Tepper Sports & Entertainment is an equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.