Highlights
Operations staff also collect physical inventory data, execute directives from purchasing and other departments, and work with the General Manager provide their store day-to-day operational support, maintaining a retail environment that enables the success of the sales and tech department. The Assistant Manager responsible for maintaining an accurate inventory database and linking their store to the company's product supply chain by processing and verifying all incoming and outgoing parts, accessories, and bicycles.
Numbers & Facts
| Location | Walnut Creek, CA |
| Industry | Retail |
| Company Size | 100 to 499 employees |
| Website | http://www.mikesbikes.com |
Description
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Description
Position Overview
The Assistant Manager responsible for maintaining an accurate inventory database and linking their store to the company's product supply chain by processing and verifying all incoming and outgoing parts, accessories, and bicycles. Operations staff also collect physical inventory data, execute directives from purchasing and other departments, and work with the General Manager provide their store day-to-day operational support, maintaining a retail environment that enables the success of the sales and tech department.
Essential Job Functions
- Inter-Store Transfers- Outbound
- Fulfill telephone and online requests for product from store personnel.
- Remove from stock and process products for transfer following proper procedures
- Assist drivers and ensure all products are loaded onto the transfer truck
Visual
- Implement visual directives as they are assigned by Merchandising Manager
Inter-Store Transfers- Inbound
- Verify, organize and stock product received following proper procedures
- Ensure product arrives in good condition
- Confirm that customers are contacted and notify store personnel of arrival of requested product
- Direct tech staff to check-in bikes in order of urgency (Paid, Customer request, etc)
Receiving
Orders Received Centrally - process incoming orders received by the distribution center.
- Verify, organize and stock product received following proper procedures
- Ensure product arrives in good condition
Orders Drop-Shipped by Vendors- Process incoming orders direct from vendors.
- Match shipped product to vendor pick-list/pack-slip
- Make sure all product arrives in good condition
- Create vouchers using Purchase Orders
- Report any shipping/receiving discrepancies to purchasing department
- Submit paperwork to accounting
- Process product (Price and security tag as necessary) and merchandise on the sales floor
Stocking & Merchandising
Keep sales floor stocked with available product
- Keep product displayed as directed by the Merchandising Department
- Maintain back-stock organization
- Request more centrally warehoused product as needed
Warranty Returns
- Ensure warranty documentation is complete and properly filled out
- Transfer warranty returns to the distribution center following proper procedures
Physical Inventory
- Conduct regular physical inventory counts as assigned following proper procedures
- Report inventory discrepancies to the supervising manager
- Research inventory discrepancies as instructed
General Store Operations- Help provide the store with a smooth and successful operation, including assisting customers when all sales staff is occupied.
- Keep store stocked with supplies-forms, office supplies, etc
Fulfillment BOPIS/online
MOD
- Effectively quarterback the sales floor to ensure all customers are served exceeding well.
- Conduct morning huddles.
- Execute our Rules of Customer Service to resolve all customer conflicts or complaints.
- Complete any tasks given by your GM.
Requirements
Strong organizational, planning, analytical and communication skills.
Time/deadline management skills, attention to detail, and consistency are a must.
Knowledge of, or enthusiasm for, bicycles and the bicycle industry a huge plus.
Proven ability to plan and accomplish goals with a demonstrated history of growing businesses
Strong coaching, development and performance feedback skills
Strong leadership presence, including the ability to engender confidence and enthusiasm during periods of change or slower business
Ability to create a vision of the future that motivates employees to want to achieve it.
Excellent problem solving abilities and on-the-fly thinking to match the fast moving shop environment.
Above average people skills to finesse sticky customer situations and build lasting relationships.
About Company
Mike's Bikes was recently named a “Best Place to Work” by the NorthBay Business Journal and recognized as one of “America’s Best Bike Shops” by the National Bicycle Dealers Association. We push ourselves to be the best of the best and it starts with hiring the right people. Come and check out our award winning company culture and core values.
Mike's Bikes is a growing family of local bike shops operating throughout the San Francisco Bay Area and Sacramento Region, all with a singular purpose—to get more people on bikes. Our company culture is built around the bike—we're both consummate experts and enthusiastic evangelists, and we like to keep it all in perspective with a sense of humor too. Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our twelve stores dominates its local market and we're now the largest local bike shop in America and the #1 dealer for Specialized. We're proud to have built what we believe is the best family of world-class bike shops you'll find anywhere!
Our staff members will tell you that Mike’s Bikes is a great place to work. We offer one of the most competitive compensation packages in our industry. Pay is based on experience and talent. We offer medical and dental benefits to full-time employees as well as a 401K plan with company matching, and paid vacation time. Mike's Bikes pays all of our employees 10 cents per mile to ride their bikes. Yes, really!
Working for Mike’s Bikes isn’t just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our brand headquarters. All employees attend the 2-day Mike’s Bikes University to learn our culture, product, and processes—with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders.
If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you’ll fit right in!