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Assistant Manager, Student Accounts

Commonwealth of Virginia

Norfolk, VA

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JOB DETAILS
SKILLS
Accounting Policies, Accounts Receivable, Analysis Skills, Best Practices, Billing, Collection Agency, Communication Skills, Contract Analysis, Credit and Collections, Customer Support/Service, Establish Priorities, Fair Debt Collection Practices Act (FDCPA), Family Educational Rights and Privacy Act (FERPA), Federal Laws and Regulations, Finance, Generally Accepted Accounting Principles (GAAP), Interpersonal Skills, Metrics, Microsoft Office, Multitasking, Organizational Skills, Past Due Accounts, People Management, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Control, Set Goals, State Laws and Regulations, Time Management, Training/Teaching, University/School Policies, University/School Regulations, Writing Skills
LOCATION
Norfolk, VA
POSTED
30+ days ago

Title Assistant Manager Student Accounts Agency VP OF ADMIN AND FINANCE Location: Norfolk, VA FLSA: Exempt Hiring Range: Full Time or Part Time Full Time Additional Detail

Job Description

Supervise the student account collections, third-party contracts, and billing functions, and ensure all established goals are met. Collaborate with collection agencies, manage the third-party billing process, and ensure quality control. Track receivables and related metrics. Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code, the Department of Accounts - Commonwealth Accounting Policies and Procedures (CAAP) guidelines, federal law, and University policies. Provide guidance to other University departments on collection procedures. Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service. Identify and implement best practices and process improvements.

Minimum Qualifications

Working knowledge of the Fair Debt Collection Practices Act (FDCPA) Family Educational Rights and Privacy Act (FERPA) and account receivable applications. Working knowledge of state and federal regulations concerning delinquent accounts and collection laws. Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts. Proficiency with Microsoft Office applications, especially Excel. Ability to compile complex data in a clear and concise manner. Strong problem-solving and analytical skills and the ability to implement remedies as needed. Excellent interpersonal skills. Excellent written and oral communication skills and the ability to communicate complex material. Excellent organizational and time-management skills, including the ability to successfully prioritize and manage multiple tasks as well as meeting critical deadlines. Ability to analyze, interpret, and implement federal, state, and/or University regulations, policies, and procedures. Some knowledge of Generally Accepted Accounting Principles. Ability to analyze and interpret contracts. Ability to exercise sound judgment. Ability to effectively supervise staff.

Additional Considerations

About the Company

C

Commonwealth of Virginia