Assistant Manager, Street Operations

Assistant Manager, Street Operations

Salary

$89,232.00 - $144,830.40 Annually

Location

Heywood Office and Operations Facility, Minneapolis, MN

Job Type

Full-Time

Job Number

2026-00226

Division

Metro Transit

Department

Distr Street Supv-Bus Transp.

Opening Date

06/15/2026

Closing Date

6/29/2026 11:59 PM Central

• Description
• Benefits
• Questions

WHO WE ARE

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the countrys largest transit systems, employs more than 3,000 people, and provides an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.

How your work would contribute to our organization and the Twin Cities region:

The Assistant Manager of Street Operations is responsible for supervising the daily activities and overall performance of District Supervisors within District Street ensuring timely and safe delivery of bus transit services within the region.

This posting will be used to create an eligible list for eight (8) months.

What you would do in this job

• Provide daily direction and counsel to District Supervisors; assign tasks and projects
• Participate in establishing rules, standards, guidelines, and policies governing quality and quantity of work
• Recruit, select, develop, counsel, discipline, and evaluate performance of employees
• Monitor District Supervisors use of daily supervisor log (DSL), operating condition reports (OCR), Transit Master reports, and manage on time performance
• Meet and negotiate with outside agencies as well as Metro Transit departments to plan long term projects, events, and service disruptions
• Assist in organizing high profile special events, including the Minnesota State Fair, parades, etc.
• Assist in organizing and operational planning support for present and future Bus Rapid Transit lines
• Provide oversight of detour and passenger service information notices
• Analyze, assign, monitor resolution of, and respond to customer service complaints
• Partner with internal departments, Service Development, and Engineering & Facilities to develop and implement service changes, sector studies, and transit center designs
• Coordinate scheduling of District Supervisors to maintain appropriate levels of coverage for bus transit services and substitutes for District Supervisors as needed
• Represent the Street Operations department at service committee meetings and external public meetings
• Accept both internal and external requests for service
• Evaluate and create work orders for unscheduled bus service
• Assist in planning department goals and objectives
• Write routine reports, read and comment on engineering plans, and maintain proper correspondence
• Act on behalf of the manager in their absence
• Maintain and update Equipment inventory (Laptops, Radios, phones, Vans)
• Work on other duties as assigned

What education and experience are required for this job (minimum qualifications)

Any of the following combinations of progressive, responsible experience in transit, transportation, public safety, or closely related field and completed education in Business Administration or closely related field with one (1) year of verifiable lead/supervisory experience:

• High school diploma/GED and eight (8) years of experience with one (1) year of verifiable lead/supervisory experience

• Associates degree and six (6) years of experience with one (1) year of verifiable lead/supervisory experience

• Bachelors degree and four (4) years of experience with one (1) year of verifiable lead/supervisory experience

• Metropolitan Council Employees Only. Successful completion of any one of the following three Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience. You must attach your certificate(s) as proof of completion of the program to your application. Only completion of one of the three programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.

Program

Number of years of supervisory experience program counts for

Metro Transit Leadership Academy

1 year

Project Management Development Program-12-month session

1 year

Four Learning Institute Certificates - (You must obtain all four certificates listed below)

• Leading Self-Personal Effectiveness Certificate

• Leading Self-Communication Certificate

• Leading Self-Business Skills Certificate

• Preparing for Supervisor Certificate

6 months

License Requirement: Valid drivers license and acceptable driving record

What additional skills and experience would be helpful in this job (desired qualifications):

• Experience speaking in front of the public or presenting information to large groups of people

• Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions

• Experience as a lead/supervisor of union employee work groups and knowledge of union contract administration

• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline)

• Experience presenting to a high-level audience; small and large groups

• Experience working with Suburban Transit Authorities (STAs)

• Excellent problem analysis and resolution skills

• Willingness to continue to grow, learn, and excel in a leadership/management role with the Metro Transit operations

• Experience fostering equity, diversity, and inclusion competency and understanding

What knowledge, skills and abilities you should have within the first six months on the job:

• Knowledge of management practices, principles of supervision, and performance management (coaching, counseling, staff development, performance improvement, discipline)
• Knowledge of Federal, State and local laws and regulations relating to bus transportation
• Knowledge of union contract administration
• Effectively manages multiple, competing issues, makes sound decisions under pressure and prioritize responses for proper resolution
• Basic skill level in Microsoft Word, Excel and other windows-based environments
• Effective interpersonal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of internal and external business partners which may include Metropolitan Council Presentations, Senior Staff presentations, and Community committee presentations
• Ability to establish and maintain effective working relationships with multiple departments and groups: customers, government officials, service providers, and coworkers
• Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees
• Ability to enforce established policies and procedures
• Ability to manage and empathize with employee situations, setbacks and adversity within your team

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits, and a good work/life balance.

More about why you should join us!

Additional information

Union/Grade: Transit Managers and Supervisors (TMSA)/Grade H

FLSA Status: Exempt

Safety Sensitive: Yes, subject to random Non- DOT drug tests.

What your work environment would be: Position works in an office environment. Some travel to other facilities is required. Up to one third of the time this position works near moving parts or equipment, exposed to fumes or airborne particles, outdoor weather conditions, and moderate noise.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We review work record evaluations for ATU employees.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

Once you have successfully completed the steps above, then:

If you are new to the Metropolitan Council, you must pass a pre-employment physical, drug test and a background check, which verifies education and employment, covers driving record (if applicable to the job) and any criminal record. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.

If you are already an employee of the Metropolitan Council, you must pass a transfer physical, criminal background check if the job youre applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards.

IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agencys success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

01

Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions.

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• Twitter
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected Other, please describe where you first heard about this job. if you selected Employee Referral please enter the employees first and last name, ID number (if known), and job title. Type N/A if not applicable.

04

Do you possess a valid drivers license?

• Yes
• No

05

Which of the following describes your level of education and experience?

• A bachelor's degree in Business Administration, Transportation or related field AND Four (4) years of progressive, responsible experience in transit, transportation, public safety, or similarly related field WITH, one (1) year of verifiable lead/supervisory experience
• An associate degree in Business Administration, Transportation or related field AND Six (6) years of progressive, responsible experience in transit, transportation, public safety, or similarly related field WITH, one (1) year of verifiable lead/supervisory experience
• A high school diploma/GED AND eight (8) years of responsible experience in transit, transportation, public safety or similarly related field WITH, one (1) year of verifiable lead/supervisory experience
• None of the above.

06

This role requires a minimum of one (1) year of supervisory/lead experience. Please provide details on how you meet this requirement. Include job title, name of organization, primary responsibilities, and dates. Successful completion of a Metropolitan Council Leadership/Supervisory training program may substitute for lead/supervisory experience (must attach certificate of proof). If you do not have this experience, please type "N/A".

07

Please select the areas below with which you have work experience (select all that apply).

• Experience speaking in front of the public or presenting information to large groups of people
• Experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes and disruptions
• Experience as a lead/supervisor of union employee groups and knowledge of union contract administration
• Experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline)
• Experience fostering equity, diversity, and inclusion and a respectful work environment that values diversity among all employees
• None of the above

08

If you answered that you have experience speaking in front of the public or presenting information to large groups of people, in question #7, please describe that experience, including types of presentations, tools used, and types of audiences. If this does not apply, type "N/A."

09

If you answered that you have experience partnering and negotiating with internal departments or outside agencies to plan long term projects, events, and/or service changes, and disruptions in question #7, please describe that experience, including duties performed, where the experience took place and for how long. If this does not apply, type "N/A."

10

If you answered that you have experience as a lead/supervisor of union employee groups and knowledge of union contract administration in question #7, please describe that experience, including duties performed, where the experience took place and for how long. If this does not apply, type "N/A."

11

If you answered that you have experience with management practices, principles of supervision, and/or performance management (coaching, counseling, staff development, performance improvement, and discipline) in question #7, please describe that experience. If this does not apply, type "N/A."

12

If you answered that you have experience fostering equity, diversity, and inclusion and a respectful work environment that values diversity among all employees in question #7, please describe that experience, training and principles you have applied at work. If this does not apply, type "N/A."

13

The Metropolitan Council recognizes that Artificial Intelligence (AI) and generative tools are increasingly used in application processes. While the Council permits the use of AI to assist in the preparation of application materials, all applicants must certify the following statement:

• I affirm that all information provided in my application including any uploaded documentation is true and accurate. I further affirm that I have personally reviewed, verified, and approved all content, including any content generated with the assistance of AI. I will provide all interview responses directly and in real-time without unauthorized assistance. I will not use AI avatars, external assistance in answering including computer-generated suggestions, or any recording and transcription tools during the interview process unless I have received prior approval from Human Resources for a disability-related reasonable accommodation.

Required Question

Employer Metropolitan Council

Address 390 Robert St. N.

St. Paul, Minnesota, 55101

Website https://metrocouncil.org