Assistant Manager

Starbucks Corp

WA

JOB DETAILS
SKILLS
Brewing, Business Skills, Cellular Telephone, Coaching, Customer Experience, Customer Relations, Employee Assistance Plan, Financial Operations, Food Safety, Food and Beverage Industry, Leadership, Life Insurance, Loans, Maintain Compliance, Metrics, People Management, Performance Management, Performance Metrics, Product/Service Launch, Rentals, Retail, Safety Compliance, Sales, Team Lead/Manager, Training Program, eLearning
LOCATION
WA
POSTED
18 days ago

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We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.

We've got an exciting opportunity for you to join us as an assistant manager. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. As an assistant manager at Starbucks you will be empowered to deliver outstanding commercial results and customer experiences, taking full ownership for operational standards, partner engagement and key performance indicators.

To be successful in the role, you'll have previous experience in leading a team in a dynamic, fast-paced and customer-focused retail or hospitality environment. You'll champion our mission and values to create our Starbucks experience for our customers and partners. You'll bring your commercial acumen with the ability to translate metrics into actions whilst confidently managing both people and operational priorities. We're looking for leaders with a growth mindset and an appetite for growing your leadership career.

The best part about this role is that no two days are ever the same! As an assistant manager, working in one of our dynamic stores, alongside your store leadership team, you'll be setting the example and leading from the front with on shift. A typical day could include:

  • Leading shifts with a focus on delivering commercial results and world-class customer experience and ensuring every partner is set up for success
  • Taking ownership of our KPIs including labour efficiency, waste reduction, and sales performance
  • Ensuring shift deployment meets planned roles and routines, adjusting to optimise customer experience
  • Observing partner performance, coaching and providing feedback
  • Recognising and celebrating partner achievements during and after shifts
  • Acting as the store's duty manager when scheduled, being accountable for all operational and partner decisions during your shift
  • Ensuring brand and operational standards are consistently met or exceeded
  • Using financial and operational data to make informed decisions that improve shift performance
  • Training and coaching partners to deliver consistent quality, efficiency, and service excellence
  • Leading and embedding new initiatives and product launches at store level
  • Maintaining compliance with health & safety, food safety and security standards

Given the nature of our stores, working hours could include early mornings, evenings, weekends, nights and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

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In return, we'll offer you a competitive starting salary and benefits that include:

  • 28 days holiday a year (including Bank Holidays)
  • Free drinks and one item of food when you're on shift
  • Bean stock options for all partners (own part of Starbucks!)
  • Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
  • A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
  • Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
  • Life assurance
  • Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
  • A free 24/7 Employee Assistance Programme available to you and your family
  • Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
  • Great long-term career opportunities in store and support center

So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.

Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.

All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.

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About the Company

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Starbucks Corp

Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today.

Back then, the company was a single store in Seattle’s historic Pike Place Market. From just a narrow storefront, Starbucks offered some of the world’s finest fresh-roasted whole bean coffees. The name, inspired by Moby Dick, evoked the romance of the high seas and the seafaring tradition of the early coffee traders.

In 1981, Howard Schultz (Starbucks chairman and chief executive officer) had first walked into a Starbucks store. From his first cup of Sumatra, Howard was drawn into Starbucks and joined a year later.

In 1983, Howard traveled to Italy and became captivated with Italian coffee bars and the romance of the coffee experience. He had a vision to bring the Italian coffeehouse tradition back to the United States. A place for conversation and a sense of community. A third place between work and home. He left Starbucks for a short period of time to start his own Il Giornale coffeehouses and returned in August 1987 to purchase Starbucks with the help of local investors.

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Restaurant/Food Services
FOUNDED
1971
WEBSITE
https://www.starbucks.com/careers/