Assistant Manager

Position: BigFoot Java Asst. Barista Manager

Job Summary: BigFoot Java Asst. Barista Managers main responsibility is as a Barista and secondary

you will perform routine location and machine maintenance.

Asst. Manager Duties/Responsibilities:

• Perform all duties and responsibilities of a Barista

• Perform all daily and weekly and monthly equipment maintenance duties.

• Help ensure BFJ successfully, increasing sales and hitting sales targets and labor targets.

• Provide leadership for the baristas through 'being the example' and providing training as needed.

• Follow set building, health, and BFJ culture standards; always remaining compliant in all areas.

• Create a platform for involving and inspiring all employees to succeed in everything they do.

• Ensure that your BFJ has the right people doing the right things in the right way to deliver a

legendary experience for every customer.

• Help oversee and be responsible for all the employees at your BFJ: training, coaching, etc.

• Ensure your BFJ is prepared to serve customers each day and that it meets all quality standards.

• Presents oneself in a professional manner, be in proper dress attire and wear the approved

uniform.

• Maintain good business practices as outlined by management.

• Lead, inspire, and develop each member of the crew to achieve our mission:

• Maintains staff by helping to train employees.

• Continuous training of employees on drinks preparation and proper use of coffee equipment.

• Maintains and clean, well-stocked and orderly work environment.

• Communicate with your District Manager and/or Operations Manager and assist in identifying and

remedying problems deserving attention and store maintenance issues.

• Attend all mandatory meetings.

• Know your resources and adhere to all company policies and procedures as laid out in the

Employee Handbook.

• Enforces food safety regulations.

• Ensures a safe, secure, and legal work environment.

• Enforces local, state, and federal labor and employment laws.

• Help manages Scheduling-Shifts, time-off, and coverage. (Managers and Asst. Managers must

be available to cover any shift per business needs or in the event staff cannot cover).

• Communicates job and performance expectations.

• Maintains quality service by enforcing quality and customer service standards along with quick

service expectations.

• Escalate customer complaints to the District Manager to resolve quality and customer service

complaints if you are not able to resolve the complaint.

• Available for on-call issues outside of normal scheduled shift hours.

• Working a rotating schedule to see all employees for training and to improve customer

experiences.

• Performs other related duties as assigned.

Qualifications:

• High School Diploma or GED

• Certified Food Protection Manager Certification (Can schedule and receive once hired)

• 5 years customer service experience required.

• 2 years of Barista experience required.

• Experience in JIT inventory management.

• Ability to lead a team.

• Availability to work around peak hours, including nights, early mornings, weekends, and holidays,

along with a rotating schedule to ensure all employees are properly trained and providing speed

and a legendary experience to each customer.

• Training and willingness to continue learning about food and beverage preparation.

• Exceptional listening and communication skills.

• Ability to walk, bend, and stand for extended periods.

• Commitment to customer satisfaction and service excellence.

• Willingness to work as part of a high-energy, efficient team in a fast-paced environment.

• Ability to read and speak English proficiently.

• Strong ability to multi-task.

• Strong basic mathematical skills.

• Ability to problem solve quickly.

• Ability to follow directions.

Physical Requirements:

• Ability to stand for 8 hours or more per shift.

• Repetitive motions.

• Ability to bend, stoop or kneel as needed.

• Must be able to lift up to 30 pounds at times.

• Ability to stand/walk for long periods of time.

• Use of hand dexterity for writing, grabbing, pulling, twisting, shaking

• Cleaning and restocking work areas, emptying trash, and sanitizing equipment and utensils.

• Exposure to semi-loud noises due to proximity to operating roads, and drive through lanes at

stores along with equipment sounds.

Job and Benefit Information:

• 90-day probationary period.

• 90-day probationary review to go over your performance.

• Two-week training period at multiple locations.

• Full-time position requiring 35 hours or more per week.

• You will be required to attend occasional meetings at the corporate office. Pacific WA 98047

• Hourly wage range of $18.15-$20.00 (Eligibility for tips while being an active Barista only)

• PTO accrued at .025 per hour. (Averages about 40 hrs. per year)

• 401 (K) Eligibility after 120 days. (If offered at that location)

• Medical Eligibility after 90 days. (Employer 60/Employee 40) (If offered at that location)

• Free Coffee Beverages while on shift