Computer Skills, Customer Experience, Customer Support/Service, Dental Insurance, Disciplinary Action, Federal Laws and Regulations, Fitness, Health Insurance, High School Diploma, Interpersonal Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Marketing Campaign, People Management, Problem Solving Skills, Promotional Programs, State Laws and Regulations, Telephone Skills, Training/Teaching, Vision Plan, Workplace Issues
- 401(k)
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
Job Summary
The Assistant Manager assists in the oversight of gym operations to ensure a welcoming and positive experience for members, guests, and prospects.
Duties and Responsibilities
- Help maintain a welcoming atmosphere
- Oversee member service
- Support and assist the General Manager
- Assist with staff management
- Recruit, onboard, train, and develop staff
- Provide coverage during absences
- Resolve or escalate employee issues or concerns
- Employee discipline, retraining, or offboarding
- Assist in inventory, supplies, and reporting
- Informed on marketing campaigns, promotions, and offers
- Involved in all front desk operations
- Greet members, guests, and prospects
- Respond to member questions and concerns
- Answer phones promptly
- Check in members and update accounts
- Facilitate new member sign-ups and conduct tours
- Assist with cleaning and organizing the club
Qualifications and Requirements
- Superior customer service skills
- Leadership experience is a plus
- Basic computer proficiency
- Passionate about fitness and health
- Positive and interpersonal
- Reliable, punctual, and professional
- Ability to resolve issues effectively
- High school diploma or GED equivalent required
- Must be 18 years of age or older
Schedule Requirements
- Schedule must fit the needs of the club
- Must work full-time hours
Physical Demands
- Remain standing or walking for extended periods
- Frequent communication, in-person and via phone
- Occasionally lift up to 50 lbs.
- Handle cleaning chemicals or biohazards safely
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan
- Free Gym Membership
- Employee Discount
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.