Benefits/Perks:
- Sign-on bonus (permanent hire)
- Competitive pay
- Flexible schedule
- Employee discounts
- Ongoing training
Company Overview:
Capriotti’s Sandwich Shop is a fast-growing, fast-casual restaurant brand with over 100 locations and a strong focus on aggressive expansion. We pride ourselves on quality, service, and a fun, fast-paced work culture driven by our people. Every team member matters, and every contribution counts.
Job Summary:
As Assistant Manager, you are the face of Capriotti’s — ensuring every guest enjoys uncompromising quality and service. You’ll lead the team to deliver hot food hot, cold food cold, fresh ingredients, and a spotless shop, all with a genuine smile.
Responsibilities:
Team Leadership
- Recruit, hire, and retain top talent
- Coach, develop, and motivate team members following Capriotti’s training standards
- Identify development needs to foster growth and retention
Scheduling & Operations
- Prepare fair, cost-conscious schedules without sacrificing guest satisfaction or morale
- Maintain high service standards and uphold company culture
Food Quality & Compliance
- Ensure proper preparation, portioning, and presentation of all menu items
- Uphold Capriotti’s recipes for consistent guest experiences
- Oversee compliance with health, safety, and maintenance regulations
Financial & Sales Management
- Handle cash management, deposits, cost of goods, labor, and other financials
- Promote a “salesmanship” culture at the counter with suggestive selling techniques
- Manage purchasing, inventory, and waste control effectively
Marketing & Communication
- Support local and brand-wide marketing initiatives
- Communicate effectively with team members, guests, vendors, and corporate
- Build trust across all shop relationships
Problem-Solving & Resilience
- Analyze challenges and make sound decisions
- Stay calm and adaptable under pressure and shifting priorities
Qualifications:
- Service-oriented with a strong desire to help others
- Time management skills; able to multitask while maintaining focus on guest experience and product quality
- Tech skills: POS system experience; computer literacy (email, spreadsheets, documents)
- Food Handler Certification (or ability to obtain one)
Physical Requirements:
- Work in temperatures from 0°F to 100°F
- Stand/move for extended periods
- Lift 50 lbs. up to 10 feet; balance and carry 25 lbs. up to 50 feet
If you’re ready to wear many hats, grow your career, and bring passion and excellence to a dynamic team, Capriotti’s Sandwich Shop wants to hear from you!
Founded in 1976 in Wilmington, Delaware by siblings Lois and Alan Margolet, Capriotti’s was born from a desire to create something unique while honoring family heritage. To this day the whole roast turkeys, quality meats & cheeses, and fresh rolls and produce continue to impress our patrons and earn awards across the country.
Sharing Our Passion One Sandwich at a Time: Accomplishing the Capriotti’s mission begins and ends with you. You are the face of the company and will provide Uncompromising Standards of Quality and Service by ensuring Hot food is always served hot, cold food cold, all food fresh, in a clean environment, in full uniform with a smile.