Background Investigation, Coaching, Communication Skills, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Diversity, Interviewing Skills, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Microsoft Product Family, Multitasking, Needs Assessment, Payroll Management, Presentation/Verbal Skills, Project/Program Management, Regulatory Compliance, Retail, Retail Management, Sanitation, Standard Operating Procedures (SOP), Team Player, Training Program Development, Training/Teaching, Writing Skills
Assistant General Manager - Plum Market Kitchen
Plum Market Kitchen, located in the Detroit Metro Airport, is seeking a passionate and dedicated individual to join our team as an Assistant Manager. Our mission is to provide the highest quality All Natural, Organic, Local, and Specialty Grocery items to our Customers, helping them lead a better lifestyle. As an Assistant Manager, you will play a key role in delivering exceptional customer service and ensuring the smooth operation of our store.
Responsibilities:
- Emphasize and role model Plum Markets Customer Service standards to create an outstanding shopping experience for our Customers.
- Onboard, train, and motivate positive and motivated Team Members, fostering a culture of excellence and inclusivity.
- Support the store leadership in managing all areas of store operations, including margin, payroll, safety audits, weights and measures, and sanitation.
- Ensure quality execution and adherence to Plum Market Policies in each department, monitoring compliance requirements.
- Work closely with the store leadership to communicate effectively and provide updates on store performance.
- Teach, coach, and hold Team Members accountable to Plum Market policies and standard operating procedures.
- Identify hiring needs, conduct interviews, and select qualified candidates who align with Plum Markets values.
- Assist in the creation and implementation of training programs to enhance Team Members product knowledge and customer service skills.
- Collaborate with the Leadership team to achieve store goals, including margin targets, payroll management, and customer satisfaction.
- Demonstrate a positive attitude and foster a collaborative and inclusive work environment where everyone feels welcomed and valued.
Requirements:
- Previous successful leadership experience, preferably in a retail, grocery or dining environment.
- Strong passion for providing exceptional customer service and delivering the best possible shopping experience.
- Excellent verbal and written communication skills, with the ability to effectively interact with Customers, Team Members, and Store Leadership.
- Proficiency in Microsoft Suite and ability to adapt to new software and technology platforms.
- Detail-oriented and able to manage multiple projects simultaneously while maintaining a high level of accuracy.
- Ability to work a flexible schedule, including weekends and evenings, and stand and walk for extended periods.
- Ability to lift loads up to 50 lbs. unassisted, bend, stoop, and perform physical tasks associated with the role.
- Perishable product experience is preferred but not required.
Benefits:
- Competitive full-time salary.
- Promotional opportunities within a growing company.
- Comprehensive medical, dental, and vision benefits for you and your family.
- Employment is contingent on a successful background check.
To apply, please submit your resume and a cover letter outlining your relevant experience and qualifications. . We appreciate your interest in Plum Market Kitchen; however, only selected candidates will be contacted for an interview.
Paradies Lagardere is an equal opportunity employer committed to diversity and inclusion in the workplace.