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Job Title: Assistant Manager for Operations and Maintenance

Compensation, Benefits, and Employment Type

• Duration: full-time
• Salary range: $127,100 to $171,600 
• Benefits include a pension plan, 401(k), generous paid time off and holidays, and top medical insurance.
• Job Location: Lexington, MA (full on-site)
• Schedule: M-F, standard business hours plus on call for after hours
• Job#: 19075

Assistant Manager – Operations & Maintenance

Position Summary

The Assistant Manager for Operations & Maintenance supports the leadership, supervision, and daily operational oversight of a large-scale Facilities Services organization responsible for maintaining complex institutional facilities and infrastructure. This role assists in managing maintenance operations, infrastructure reliability, and operational readiness across a diverse portfolio of buildings and critical systems.

The position supports oversight of electrical, mechanical, HVAC, custodial, grounds, utilities, and construction-related services to ensure safe, compliant, and cost-effective stewardship of physical assets. The Assistant Manager collaborates with internal departments, external stakeholders, contractors, and service providers to maintain facility performance while minimizing operational disruptions.

This role provides operational leadership to first-line supervisors and union trades personnel supporting continuous, 24/7 facility operations.

Key Responsibilities

• Support the Operations & Maintenance Manager in directing daily maintenance and infrastructure operations.
• Assist in supervising first-line supervisors and union trades personnel supporting continuous operations.
• Coordinate maintenance, repair, and operational activities across electrical, HVAC, plumbing, custodial, grounds, utilities, and small construction services.
• Oversee contractor performance and service agreements including custodial services, landscaping, waste and recycling removal, snow removal, parking areas, and roadway maintenance.
• Collaborate with internal departments, engineering teams, and external contractors to coordinate facility work activities and minimize operational impacts.
• Support union labor relations activities including contract administration and workforce coordination.
• Provide input on supervisory and union personnel performance evaluations, training, and workforce development initiatives.
• Assist in planning work priorities, scheduling, staffing, and operational resource allocation.
• Support budget management through monitoring labor utilization, contractor services, and operational expenditures.
• Promote compliance with applicable federal, state, and local regulations as well as organizational policies and safety standards.
• Maintain effective communication and coordination across operational departments to support continuity of services and facility reliability.
• Respond to operational issues, outages, and emergency situations as required.

Required Qualifications

• Bachelor’s degree in Facilities Management, Construction Management, Engineering, or a related field with five (5) or more years of relevant experience.
• Experience supporting facilities operations within complex institutional, industrial, research, healthcare, higher education, or government environments preferred.
• Working knowledge of applicable regulatory requirements including ADA compliance and commercial building codes.
• Demonstrated ability to plan, organize, and coordinate complex facilities operations.
• Experience with facilities management and building automation systems such as SAP CMMS, Automated Logic, Continuum, or similar platforms.
• Experience supervising union personnel preferred.
• Strong planning, organizational, financial awareness, and leadership skills.
• Ability to lead diverse operational teams and resolve complex operational challenges effectively.
• Strong written and verbal communication skills with the ability to collaborate across multiple organizational levels.

Preferred Experience & Leadership Profile

Successful candidates will bring broad operational knowledge across building systems and infrastructure disciplines, including mechanical, electrical, HVAC, plumbing, automation, and controls systems. While expertise in every discipline is not required, candidates should possess strong technical instincts, operational judgment, and the ability to assess how maintenance activities, outages, or environmental changes may impact critical operations.

The role requires experience managing frontline supervisors, union trades personnel, outside contractors, vendors, and service providers within a fast-paced operational environment.

Candidates should demonstrate:

• Strong problem-solving and decision-making abilities
• Calm and professional leadership under pressure
• Adaptability and willingness to learn unfamiliar systems
• Collaborative and approachable leadership style
• Ability to manage difficult personnel situations professionally
• Commitment to operational reliability, safety, and customer service

Technical gaps can be developed over time; however, strong leadership capability, operational awareness, and interpersonal effectiveness are considered essential for success in the role.

Operational Requirements

• Ability to support 24/7 operational environments as required.
• Ability to respond to facility operational issues and emergency situations during off-hours, nights, and weekends when necessary.
• Position is expected to be primarily on-site.

Additional Information

This role supports a highly complex operational environment with a strong emphasis on infrastructure reliability, operational continuity, and cross-functional coordination. The organization is seeking an experienced leader capable of contributing immediately while also demonstrating long-term leadership potential within the Facilities Services organization.

Please use the apply button to submit your resume for consideration.  A Connexion Representative will contact you shortly.

You may also send your resume and cover letter via email to the recruiter listed below. You MUST include the Job# and Job Title in your subject line.

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