Administrative Management, Adoption, Business Operations, Coaching, Communication Skills, Community Relations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, English Language, Establish Priorities, Health Insurance, Interpersonal Skills, Leadership, Microsoft Office, Multitasking, Onboarding, Operations, Operations Processes, Organizational Skills, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Point of Sale (POS) Systems, Presentation/Verbal Skills, Production Systems, Profit & Loss, Project Management Software, Retail, Retail Operations, Spanish Language, Standard Operating Procedures (SOP), Writing Skills
Hiring: Assistant Manager
GAN Enterprises
Fulltime: nonexempt/Hourly
Pay Rate: $60k - $75k Annually
Hours: You will work 45-hour week, with Wednesday and Sunday off
Business hours are: 7:00 am - 6:30 pm Monday to Friday and 8:00 - 5:00 Saturday.
Location: Mineola, NY 11501
What’s in it for you:
- PTO 80 hours
- Paid Holidays Off
- Medical Insurance
Summary:
Are you an experienced Assistant Manager who leads from the front and wants to build a high-performing team? This is a hands-on role, which requires a leader with exceptional people skills, a passion for coaching and developing staff, and a commitment to delivering outstanding customer experience. As Assistant Manager, you will utilize reporting tools such as POS systems, CRM platforms, and Microsoft Office to track and improve performance, profitability, and make data-informed decisions. Working closely with ownership and senior leadership, you will play a key role in shaping strategy, elevating operations, and influencing the future direction of the business. Your voice matters. Your ideas matter. Your leadership will make a lasting impact.
What you will do:
- Serve as the company’s primary client-facing leader and key point of contact
- Model, reinforce, and protect company values and culture
- Coach to elevate team members through clear expectations, feedback, and accountability
- Lead and work alongside a team committed to delivering an exceptional client experience
- Implement new initiatives and operational processes; create and enhance SOPs
- improve client retention, visit frequency, and cross-service adoption
- Conduct regular team meetings and contribute to quarterly performance reviews
- Oversee daily operations to ensure productivity, quality, and consistency
- Assist with client transactions as needed and lead by example on the floor
- Participate in hiring, onboarding, training, coaching, and performance management
- Build staff schedules to ensure coverage while meeting or exceeding KPIs
- Utilize company systems (POS, CRM, reporting tools) to track and resolve operational and customer service matters
- Provide daily operational reporting to ownership and leadership
- Take full responsibility for your department’s production
- Perform other related duties as needed
What you will need:
- HS diploma reguired, Associate’s degree; bachelor’s degree preferred
- 3-5 years of in-person customer-related experience in operations, retail, hospitality, or service-based environments
- Proficiency with Microsoft Office, POS systems, CRM software, and project management tools
- Proven ability to independently manage day-to-day business operations
- Strong background in retail or service environments with a focus on team engagement
- Strong judgment, integrity, and ownership mindset
- Excellent verbal and written communication skills in English; Spanish proficiency highly desirable
- Strong organizational skills and attention to detail
- Positive, motivating leadership style
- Strong work ethic and personal accountability
- Ability to provide direct, constructive feedback and set clear expectations
- Comfort making decisions, prioritizing tasks, and escalating appropriately
- Ability to thrive in fast-paced retail and production environments
- Ability to stand and walk for extended periods and effectively multitask
Who we are:
We are a well-established, family-owned business in Nassau County, Long Island, known for delivering exceptional client experiences and maintaining strong community relationships. We are seeking a capable, value-driven Operations & Client Experience Manager to join our leadership team and play a key role in driving operational excellence, team performance, and client satisfaction.
This is a hands-on leadership role for someone who thrives in fast-paced environments and enjoys being actively involved in daily operations. It is not a passive or purely administrative management position.
With support from our General Manager, the right candidate will grow into full day-to-day operational independence within approximately 3–5 months, enabling ownership to be off-site while maintaining consistent execution, culture, and client experience.
Pay Range:
USD $60,000.00 - USD $75,000.00 /Yr.