Assistant Manager, Information Services -CRM/Database Administrator

Your browser does not support iFrames

Skip to Content

• Home
• How to Get a State Job
• FAQs
• Vacancies
• Search Vacancies
• Other State Listings

Helpful Links

• Exam Announcements for the General Public
• Explore Opportunities
• Workers with Disabilities Program
• Reinstatement
• Salary Schedules
• Unions/Units
• Training and Development

Please note: State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note: For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Review Vacancy

Date Posted 06/11/26

Applications Due07/02/26

Vacancy ID217894

• Basics
• Schedule
• Location
• Job Specifics
• How to Apply

NY HELPNo

AgencyBoard of Elections

TitleAssistant Manager, Information Services -CRM/Database Administrator

Occupational CategoryI.T. Engineering, Sciences

Salary GradeNS

Bargaining UnitM/C - Managerial/Confidential (Unrepresented)

Salary RangeFrom $70000 to $80000 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Exempt Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 9 AM

To 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address 40 N. Pearl Street, 5th Floor

City Albany

StateNY

Zip Code12207

Duties Description This position will function as CRM/Database Administrator for the New York State Board of Elections (SBOE). Reporting to the Senior CRM/Database Administrator, this position will assist in all database and tenant operational activities including implementation, integration, operation, monitoring, support, tuning and enhancement of the system.

In this role, a candidate would be expected to:

• Participate with shareholders and applicable contractors in the analysis and requirements gathering process for SBOE applications as they relate to system requirements
• Be responsible for performing or overseeing the design, modeling, and implementation of new CRM system environments and data modeling per specifications developed as part of the requirements gathering process, including key data elements, relationships, indexes, etc.
• Coordinate with internal and external entities on any integration requirements of the system, both initial establishment and on-going operation
• Assist Senior Database Administrator in all aspects of on-going operation, monitoring, support, tuning and enhancement of the environment
• Develop and maintain detailed technical procedures and documentation for implementation, operation, monitoring, maintenance, support, security, and enhancement of the environment
• Work with the SBOE Infrastructure team and any applicable vendors to establish, document and test operational procedures required for on-going operation and maintenance of the environment including disaster recovery, performance monitoring, patching, etc.
• Work with the SBOE Chief Information Security Officer (CISO) and the Secure Elections Center team to establish, document and test security procedures for the environment, ensuring adherence to all applicable policies and regulations.
• Analyze software updates and patches from vendors to determine their potential impact on existing operations
• Participate in software architecture review and change control processes and works with all necessary parties to minimize the negative impact of changes on the environment
• Assist with the deployment of additional applications into both on-premise and cloud-based environments
• Be responsible for maintaining additional technology while performing data migration and retention from our Microsoft SQL database into Salesforce, which will allow the sunset of the legacy applications
• Work with applicable staff and vendors in diagnosing incidents, performing Root Cause Analysis of system issues, documenting findings and implementing of sound solutions.

Minimum Qualifications • Experience as a Salesforce Administrator or CRM Administrator with working knowledge of Salesforce setup, configuration, and security.

• Experience supporting CRM systems in a public sector, government, or regulated

environment.

• Familiarity with data migration, data quality, and integration tools.
• Excellent documentation, communication, and organizational skills.
• Ability to coordinate technical solutions across multiple teams and vendors.

Preferred Qualifications:

• Salesforce Administrator Certification (ADM-201) or higher (Advanced Administrator,

Platform App Builder).

• Experience with Salesforce Experience Cloud, Service Cloud, or custom app development.
• Familiarity with MuleSoft, Tableau CRM (CRM Analytics), or data warehouse tools like BigQuery or Redshift.
• Experience with Microsoft SQL Server, including SQL scripting and data management.
• Knowledge of NYS cybersecurity standards or experience working in an election or public integrity-related environment.

Additional Comments What we offer:

• Extensive benefits package including paid leave, excellent health, dental, vision and retirement benefits

Some positions may require additional credentials or a background check to verify your identity.

Name Michelle Loffredo

Telephone 518-474-6336

Fax 518-474-1008

Email Address HR@elections.ny.gov

Address

Street 40 N. Pearl Street, 5th Floor

City Albany

State NY

Zip Code 12207

Notes on ApplyingTo apply, please send resume and cover letter including the Vacancy ID# no later than July 2, 2026. New York State is an Equal Opportunity Employer (EOE)

Printable Version

Become an Organ Donor - Enroll Today

FAQs • Workers with Disabilities (55b/c) • Civil Service Exams

State Agencies: Department of Civil Service • Office of the State Comptroller

OER Link: Employee Unions and Bargaining Units

Exam announcements • General Information about NYS Government

2026 NYS Department of Civil Service

StateJobsNY 2026 NYS Department of Civil Service

Accuracy • Privacy • Accessibility • Contact

Your browser does not support iFrames