Mentors, coaches, and guides employees on working successfully in a team atmosphere. Specific Job Functions: Ensures the daily operations of the check in/out process runs efficiently.
Numbers & Facts
Location
Las Vegas, NV
Description
Specific Job Functions:
Ensures the daily operations of the check in/out process runs efficiently.
Ensures the front line staff is providing AAA four-diamond service.
Manages up to 30 front desk line-level employees in a given shift.
Assists front line employees with questions or problems as they arise.
Assists in rectifying guest complaints and issues as they arise.
Runs manager reports such as downtime reports and credit card authorizations.
Mentors, coaches, and guides employees on working successfully in a team atmosphere.
Perform all duties deemed necessary for the success of the department.
Responsibilities/Qualifications
Previous front desk experience required.
2 years of front desk management experience preferred.
Extensive knowledge of the Lodging Management System (LMS+) system preferred.
Good verbal communication with guests and staff required.
Provide excellent customer service skills.
Be able to solve problems and guest complaints as they arise.
Ability to multi-task and work in a fast-paced environment necessary.