Assistant Manager (Dunkin / Jimmy John's)

At LV Petroleum, a fast-growing travel center, we have a great leadership opportunity with BOTH Dunkin' Donuts and Jimmy John's, two iconic brands. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

Key Responsibilities:

• Store Operations Management: Assist the General Manager in overseeing daily store operations, ensuring smooth service, high-quality food and beverages, and excellent customer service.
• Team Leadership: Lead by example, training, coaching, and motivating the team to ensure all staff members meet performance expectations. Assist with recruitment, training, and development of new team members.
• Customer Service Excellence: Ensure that every customer has a positive and memorable experience by delivering friendly, efficient, and attentive service. Address any customer concerns or complaints quickly and professionally.
• Financial Performance: Assist in managing store financials, including controlling labor costs, food costs, and inventory. Help ensure that the store meets or exceeds sales and profit targets.
• Inventory & Stock Control: Help manage inventory, monitor stock levels, place orders, and ensure products are stored properly. Ensure proper stock rotation and minimize waste.
• Health & Safety Compliance: Ensure the store complies with all health, safety, and sanitation regulations. Monitor cleanliness in the kitchen, dining area, and restrooms. Maintain food safety standards and cleanliness procedures.
• Employee Development: Support the ongoing development of the team by providing regular feedback, conducting performance reviews, and offering coaching to improve performance and customer service.
• Marketing & Promotions: Assist in executing local marketing initiatives, promotions, and in-store events to drive sales and engage the community.
• Scheduling & Labor Management: Assist with scheduling to ensure appropriate staffing levels during peak hours while controlling labor costs.
• Problem Solving: Handle operational challenges, customer concerns, and employee issues as they arise, helping to resolve them efficiently and effectively.

Requirements:

• Previous experience in a leadership or management role, preferably in a fast-paced retail or food service environment.
• Strong leadership, communication, and interpersonal skills with the ability to motivate and develop a team.
• Excellent customer service skills, with the ability to manage customer complaints and concerns professionally.
• Strong organizational and time-management skills, with the ability to multitask and manage various responsibilities.
• Experience in managing financials, including budgeting, cost control, and inventory management.
• Knowledge of health and safety regulations, as well as food safety standards.
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Passion for delivering quality products and exceptional service.

• High school diploma or equivalent.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Growth Opportunities
• Weekly Pay