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Assistant Manager - Coffee Shop

Pembroke & Co., Inc.

Stroudsburg, PA

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JOB DETAILS
SKILLS
Administrative Skills, Coaching, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Dental Insurance, Food Safety, Health Insurance, High School Diploma, Leadership, Lift/Move 50 Pounds, Mathematics, Operational Support, Operations, Performance Analysis, Problem Solving Skills, Promotional Programs, Quality System Requirements (QSR), Restaurant, Retail, Retail Management, Revenue Growth, Sales Support, ServSafe Certification, Service Delivery, Team Building, Team Lead/Manager, Team Player, Tuition Fees, Vision Plan
LOCATION
Stroudsburg, PA
POSTED
17 days ago
Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Tuition assistance
  • Vision insurance
  • Employee discounts
  • 401(k) matching

Position Overview
Supporting one of the largest QSR brands, the Assistant Restaurant Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. You’ll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.


Why join us?
  • Opportunity to grow into a Store/Restaurant Manager role
  • Hands-on leadership experience in a fast-paced environment
  • Direct impact on team success and guest experience
  • Generous discounts on food/coffee 
Key Responsibilities
Team Leadership 
  • Assist with recruiting, hiring, and training team members
  • Lead by example and work alongside the team during shifts
  • Provide coaching and feedback to support team development and a positive team culture
  • Hold team members accountable for performance and behavior 
Operations & Guest Experience
  • Create a guest-first culture and lead by example to deliver excellent service
  • Maintain brand standards, cleanliness, and food safety
  • Address guest feedback and support service improvements
Business & Financial Performance
  • Support sales growth through execution of promotions and initiatives
  • Help manage labor, food costs, and cash handling
  • Track performance and assist in achieving business goals
Administrative & Operational Support
  • Assist with scheduling, payroll, inventory, and ordering
  • Complete basic reporting and administrative tasks
  • Support and step in for the Store/Restaurant Manager as needed
What We’re Looking For
  • Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
  • Strong communication and teamwork skills with a demonstrated understanding of confidentiality
  • Ability to work in a fast-paced, hands-on role
  • Basic math, problem-solving, and computer skills
  • High school diploma (or equivalent)
  • ServSafe Certification (preferred)
What to Expect
  • Flexible schedule (including early mornings, weekends, holidays)
  • On your feet most of the shift (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)
  • Fast-paced, team-oriented environment

About the Company

P

Pembroke & Co., Inc.