This is a position that carries a great deal of broad responsibility for ensuring the highest-quality client service and patient care at the practice. You will help to oversee other staff toensure an exceptional client experience. Primary responsibilities include overseeing day-to-day operations of the practice, including:
opening and closing
patient scheduling
patient/client relations
quality assurance
optical sales
mentoring and coaching others
guiding team to ensure excellent customer service and employee performance
serving as a role model
Experience & Skills
Excellent customer service skills and personal presentation are also critical to this role. You will work closely with the manager to ensure smooth practice processes, select eyewear, troubleshoot patient/client issues, and fit lenses. The ideal candidate will have 1+ years of experience and be:
highly-organized
extremely dependable
experienced in optical practice operations
experienced in optical sales
familiarity with optical/eyewear/fashion trends
able to think and act quickly on your feet and identify emerging issues before they become "issues"
Other Duties & Information
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. This position reports to the Practice Manager, or their designee.