Assistant Manager Position Summary:
Responsible for managing restaurant operations in conjunction with or in the absence of the Restaurant Manager. Also responsible for training and leading team members in consistently delivering a "WOW" guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for JIB guests.
Key Duties/Responsibilities:
• Constantly sets the example by maintaining visibility and interacting with guests. • Models a "guest comes first" attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous. • Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency. • Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution. • Interacts effectively with diverse groups of people and does not have or display any biases. • Displays a strong commitment to the restaurant team by helping to create a restaurant environment that is friendly, fun, clean and safe. • Treats all employees with care and respect. • Motivates and inspires employees to achieve high performance while adhering to Company procedures. • Provides feedback and recognition. • Willingly accepts feedback from management. • Actively listens and communicates timely, clearly, and accurately with management team and team members. • Remains calm when challenged or placed under pressure. • Values effective job performance and ensures restaurant team receives recognition and expression of gratitude.
Responsibilities (continued):
• Recruits, selects, trains, develops and evaluates restaurant employees. • Monitors staffing levels to ensure sufficient development and talent. • Ensures systems for training employees on workstations are fully implemented and adhered to. • Identifies and develops internal candidates for management and Team Leader positions. • Recognizes and rewards employees appropriately. • Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures. • Partners with Restaurant Manager in using management information tools to analyze restaurant operational and financial performance each period. • Develops and executes action plans to increase restaurant sales and profitability. • Monitors costs and ensures adherence to budgets and restaurant goals. • Makes decisions based on experience, policy and procedures, alignment with Jackiana LLC, Jacksouth, LLC, Jackolina, LLC, and Jack in the Box in good standing with the community.
Qualifications:
Internal promote preferred (already meets the requirements for Team Member, Team Leader; i.e., demonstrates integrity and ethical behavior, ability to stand and walk approximately 90%-95% of shift, ability to lift and carry 10-65 lbs, ability to take guests' orders, operate a cash register, and read video monitors, ability and desire to work in a very fast-paced environment).
• High School Diploma/Equivalency • Minimum of 6 months JIB or like experience • 100% certified in all workstations • Excellent interpersonal skills • At least 18 years old • Must complete any and all Assistant Manager training classes • Must attain ServSafe certification or other as required • Ability to perform and understand basic math concepts • Proven analytical skills • Good organization and planning skills • Must be able to work 40 hours per week depending upon the needs of the business • Must be available to work any day, and anytime, especially on the busiest days including weekends and holidays.