Administrative Skills, Cash Management, Casinos, Coaching, Communication Skills, Customer Support/Service, English Language, Financial Mathematics, Gaming, High School Diploma, Hotel Management, Housekeeping/Cleaning, Human Resources Software, Interpersonal Skills, Inventory Management, Leadership, Maintain Compliance, Microsoft Office, Multitasking, Operational Improvement, Operational Support, Operations, Operations Management, Organizational Skills, Payment Processing, Payroll Software/Services, People Management, Performance Analysis, Performance Management, Problem Solving Skills, Profit & Loss Management, Property Maintenance, Regulations, Reporting Skills, Schedule Development, Service Delivery, Team Lead/Manager, Telephone Skills, Testing, Time Management, Training/Teaching
Description
Odawa Casino Resort
Job Description
Job Title:Assistant Hotel Manager
Reports To:Hotel Manager
Job Code:ASM
Department:Hotel
Date Written:08/22/2013
Revision Date:06/25/2026
Job Summary: The Assistant Hotel Manager supports the Hotel Manager in overseeing daily hotel operations, ensuring exceptional guest experience, and maintaining profitability. This role acts as a key operational leader, handling guest concerns, supervising team members, and stepping in to manage all hotel functions in the absence of the Hotel Manager.
Primary Duties & Responsibilities:
Leadership & Team Management
- Support hiring, training, coaching, and performance management of team members
- Promote fair and consistent treatment of all employees
- Develop staff through ongoing feedback, training, and development initiatives
- Lead by example with professionalism and positive conduct
- Create staff schedules based on business demands
- Assign and guide daily work for front desk, deli, and housekeeping staff
Operations Management
- Oversee daily hotel operations and assume full responsibility in the absence of the Hotel Manager
- Ensure adherence to brand standards, policies, and procedures
- Identify and recommend operational and service improvements
- Monitor performance standards and communicate any variances
- Coordinate room readiness and cleanliness with Housekeeping
- Maintain a safe, clean, and organized environment
Guest Experience
- Deliver exceptional service and ensure guest satisfaction
- Address and resolve guest concerns using sound judgment and problem-solving skills
- Provide accurate information about hotel services, promotions, and local attractions
- Maintain composure and professionalism during high-volume or emergency situations
Front Desk & Administrative Duties
- Perform front desk functions including guest check-in/out processes
- Handle reservations, payment processing, and account postings
- Verify payment methods and manage cash handling procedures
- Answer calls, relay messages, and assist with guest requests
- Prepare reports and ensure completion of daily operational tasks
- Manage inventory and coordinate departmental supply orders
Compliance & Organizational Support
- Follow all company, departmental, and regulatory policies
- Maintain confidentiality of sensitive information
- Participate in meetings and complete required training
- Support operations across properties as needed
System Access: Agilysys/V1, Konami, HR/Payroll Software Programs, Odawa Team Forms and Microsoft Office Suite
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
Bringing you the THRILL of the win and the FUN of the game, served with a side
of real-deal HOSPITALITY.
Values:
We create a culture that provides:
- Create the THRILL
- Lead with FUN
- Serve with Real-Deal HOSPITALITY
- One Team, One Experience
- Own the Moment
- Do What's Right - Always
- Level Up Every Day
Minimum Qualifications:
- Associate's degree in hospitality management (or related field) with two+ (2+) years of supervisory experience OR High school diploma (or equivalent) with two-five (2-5) years of hotel supervisory experience
- Experience with reservation systems preferred
- Strong leadership and interpersonal skills
- Excellent communication and customer service abilities
- Strong organizational, time management, and multitasking skills
- Problem-solving under pressure and decision-making capabilities
- Proficiency in Microsoft Office and hotel management systems
- Basic math and financial handling skills
- Ability to work flexible schedules including nights, weekends, holidays, and overtime
- Read, write legibly, understand, and speak English fluently.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Must be able to meet Odawa Casino Resort internal training requirements and be able to obtain a gaming license in accordance with the regulations established by the LTBB Gaming Regulatory Commission.
Preference: Applies to Native Americans in accordance with applicable tribal law.