Assistant Home Shopping Manager

Position Summary

The Assistant D.U.G. Manager supports the D.U.G. Manager in overseeing all aspects of the Drive Up & Go operation. This position helps ensure exceptional customer service, order accuracy, on-time fulfillment, and efficient department operations. The Assistant D.U.G. Manager assists with supervising associates, managing labor and productivity, maintaining performance standards, and supporting sales growth through online grocery fulfillment services.

Key Responsibilities Department Operations

• Assist in overseeing daily Drive Up & Go operations.
• Ensure customer orders are accurately selected, staged, and delivered within established service standards.
• Monitor order fulfillment processes to maintain efficiency and accuracy.
• Assist with labor planning, scheduling, and workload distribution.
• Ensure department equipment, handheld devices, and operational tools are properly maintained.
• Support execution of company programs, promotions, and digital initiatives.

Customer Service

• Deliver exceptional customer service through timely and accurate order fulfillment.
• Assist customers with order pickups, substitutions, and service-related questions.
• Resolve customer concerns promptly and professionally.
• Promote customer satisfaction and loyalty through service excellence.
• Support efforts to improve customer experience scores and operational performance.

Leadership & Team Development

• Assist with training, coaching, and developing D.U.G. associates.
• Monitor associate productivity and adherence to operational standards.
• Help create a positive, inclusive, and customer-focused work environment.
• Provide direction and leadership during daily operations.
• Assume department leadership responsibilities in the absence of the D.U.G. Manager.

Inventory & Order Fulfillment

• Ensure proper product selection and handling procedures are followed.
• Monitor product availability and communicate out-of-stock conditions appropriately.
• Assist with managing substitutions to ensure customer satisfaction.
• Support inventory accuracy through proper procedures and communication with store departments.
• Ensure staging areas remain organized and efficient.

Safety & Compliance

• Follow and enforce company safety policies and procedures.
• Ensure compliance with food safety and sanitation standards.
• Maintain a clean, organized, and safe work environment.
• Monitor proper handling of refrigerated, frozen, and sensitive items.
• Support compliance with company operational and regulatory requirements.

Financial Performance

• Support department productivity, labor, and performance goals.
• Assist in controlling operational costs and minimizing order-related errors.
• Monitor key performance indicators and support continuous improvement efforts.
• Help drive online sales growth through exceptional execution and customer service.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, retail, e-commerce, or customer service experience required.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic computer and handheld technology proficiency.
• Strong organizational and problem-solving skills.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, pushing, and pulling.
• Ability to lift and move up to 50 pounds regularly.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to push carts and transport customer orders throughout the store and pickup areas.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Success Factors

• Strong leadership and team-building abilities.
• Commitment to exceptional customer service.
• Excellent organizational and time-management skills.
• Attention to detail and order accuracy.
• Ability to work efficiently in a fast-paced environment.
• Strong communication and problem-solving skills.
• Dependable, self-motivated, and results-oriented.

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Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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