Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
Position Summary
The Assistant D.U.G. (Drive Up & Go) Manager supports the D.U.G. Manager in overseeing all aspects of the online grocery pickup operation. This position is responsible for helping ensure exceptional customer service, order fulfillment accuracy, operational efficiency, associate development, and achievement of department performance goals. The Assistant D.U.G. Manager plays a key role in delivering a seamless online shopping experience while maintaining company standards and productivity expectations.
Key Responsibilities Department Operations
- Assist in managing the daily operations of the Drive Up & Go department.
- Support efficient order fulfillment, staging, and customer pickup processes.
- Monitor order volume and staffing needs to ensure service levels are achieved.
- Ensure all online orders are accurately selected, packed, and prepared on time.
- Maintain department organization, cleanliness, and operational readiness.
- Support implementation of company programs, initiatives, and operational procedures.
Customer Service
- Deliver outstanding customer service and ensure a positive online shopping experience.
- Assist customers with order questions, substitutions, pickups, and issue resolution.
- Address customer concerns professionally and in a timely manner.
- Promote a customer-first culture among all department associates.
- Monitor customer satisfaction metrics and identify improvement opportunities.
Leadership & Team Development
- Assist with recruiting, onboarding, training, and development of department associates.
- Provide daily direction, coaching, and support to team members.
- Help establish performance expectations and accountability standards.
- Foster teamwork, engagement, and a positive work environment.
- Lead by example through professionalism, dependability, and strong customer service.
Order Fulfillment & Quality
- Ensure accurate item selection and proper handling of customer orders.
- Monitor substitution practices to meet customer expectations and company guidelines.
- Verify orders are staged and delivered according to established procedures.
- Ensure perishable products are handled and stored according to food safety standards.
- Support continuous improvement efforts to increase efficiency and order accuracy.
Safety & Compliance
- Ensure compliance with company policies, food safety regulations, and workplace safety standards.
- Promote safe work practices when handling products and operating equipment.
- Maintain compliance with all operational and regulatory requirements.
- Assist with department audits, evaluations, and corrective action plans.
Financial Performance
- Support achievement of department sales, labor, productivity, and customer satisfaction goals.
- Monitor productivity metrics and identify opportunities for improvement.
- Assist with scheduling and labor management to support operational needs.
- Help reduce shrink and operational inefficiencies through proper processes and controls.
- Review department performance reports and assist with action planning.
Qualifications Preferred Experience
- Previous grocery retail, e-commerce, customer service, or fulfillment experience preferred.
- Prior supervisory, lead, or management experience preferred.
- Experience working in a fast-paced retail environment preferred.
Knowledge & Skills
- Strong customer service and communication skills.
- Leadership and team-building abilities.
- Strong organizational and time management skills.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Detail-oriented with a focus on order accuracy.
- Basic computer and technology skills.
- Strong problem-solving and decision-making abilities.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift, carry, push, and pull up to 50 pounds with or without reasonable accommodation.
- Frequent bending, reaching, twisting, and lifting.
- Ability to work indoors and outdoors during customer pickup activities.
- Ability to safely operate carts, pallet jacks, and department equipment.
Work Environment
- Fast-paced retail grocery environment.
- Frequent interaction with customers and associates.
- Exposure to varying weather conditions during customer pickup operations.
- Flexible schedule including early mornings, evenings, weekends, and holidays.
Success Factors
- Delivers exceptional customer service and customer satisfaction.
- Maintains high order accuracy and fulfillment standards.
- Supports department productivity and labor goals.
- Develops a well-trained, engaged, and customer-focused team.
- Demonstrates leadership, accountability, and operational excellence.
We also provide a variety of benefits including:
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).