Assistant Home Shopping Manager

Position Summary

The Assistant D.U.G Manager supports the D.U.G Manager in overseeing all online order fulfillment and curbside pickup operations. This role ensures accurate, efficient, and timely order picking while delivering an exceptional customer experience. The Assistant D.U.G Manager helps lead the team, maintain productivity standards, and support overall department performance.

Key Responsibilities

• D.U.G Operations

• Assist in managing daily Drive Up & Go operations, including order picking, staging, and delivery

• Ensure orders are fulfilled accurately, on time, and to quality standards

• Monitor order volume and adjust staffing and workflow to meet demand

• Support opening and closing procedures for the department

• Order Fulfillment & Accuracy

• Oversee order picking to ensure correct items, quantities, and substitutions

• Ensure proper handling of perishable, frozen, and fragile products

• Maintain organization of staging areas and order storage

• Resolve order discrepancies quickly and efficiently

• Customer Service

• Provide a seamless and friendly curbside pickup experience

• Assist customers with order pickup and resolve issues professionally

• Handle substitutions, missing items, and customer concerns with urgency

• Maintain strong communication with customers regarding their orders

• Team Leadership

• Support training, coaching, and development of D.U.G associates

• Delegate tasks and ensure productivity and accuracy standards are met

• Promote teamwork, accountability, and a positive work environment

• Lead by example in service, efficiency, and attention to detail

• Performance & Productivity

• Monitor key metrics such as pick rate, accuracy, and on-time fulfillment

• Identify opportunities to improve workflow and efficiency

• Support labor planning and scheduling to meet business needs

• Safety & Compliance

• Ensure adherence to food safety, sanitation, and handling guidelines

• Follow all company policies and operational procedures

• Maintain a clean, safe, and organized workspace

Qualifications

• High school diploma or equivalent preferred
• Previous grocery, e-commerce, or order fulfillment experience preferred
• Supervisory or leadership experience preferred
• Strong organizational and time management skills
• Ability to work in a fast-paced, deadline-driven environment
• Basic computer and handheld device skills

Physical Requirements

• Ability to lift and carry up to 50 lbs
• Frequent walking, bending, reaching, and lifting
• Ability to work in various conditions, including cooler/freezer areas and outdoors

Work Environment

• Retail grocery setting with indoor and outdoor responsibilities
• Fast-paced, high-volume order fulfillment environment
• Exposure to varying weather conditions during curbside delivery
• Flexible schedule including early mornings, evenings, weekends, and holidays

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

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