Assistant General Manager | Upscale Modern Italian | Charleston

Assistant General Manager

Department: Operations

Title: Assistant General Manager

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This role is designed for hospitality leaders who are ready to take the next step in their career while helping build, lead, and grow a flagship restaurant business."

JOB OVERVIEW

As Assistant General Manager, you will serve as a key operational leader, partnering closely with the General Manager to drive daily performance, develop team members, and deliver exceptional guest experiences. You lead by example, maintain high standards, and help create a culture rooted in hospitality, accountability, and excellence.

You are:

• Hands-on and service-driven—actively engaged on the floor and leading from the front.
• A strong coach and motivator—committed to developing people and building high-performing teams.
• Operationally focused—able to balance guest experience, team leadership, and financial performance.
• Solutions-oriented—quick to identify challenges and implement effective, thoughtful solutions.
• Passionate about hospitality—dedicated to creating memorable guest experiences and a positive team culture.

WHO THRIVES WITH US

You will excel in this role if you:

• Enjoy mentoring and developing team members.
• Thrive in high-volume, fast-paced hospitality environments.
• Lead with humility, accountability, and professionalism.
• Have a passion for food, wine, cocktails, hospitality, and guest experience.
• Are energized by being present on the floor and engaging with both guests and staff.
• Aspire to grow into a General Manager or multi-unit leadership role.

KEY RESPONSIBILITIES

Operations Leadership

• Support the General Manager in overseeing all aspects of daily restaurant operations.
• Ensure consistent execution of service standards, policies, and operational procedures.
• Monitor restaurant performance and proactively address operational challenges.
• Assist with inventory management, ordering, vendor relationships, and cost controls.
• Help ensure smooth execution during peak-volume periods, special events, and private functions.

Team Leadership

• Assist in recruiting, hiring, onboarding, training, and retaining team members.
• Coach and develop FOH and BOH employees through ongoing feedback and mentorship.
• Support scheduling efforts to align staffing levels with business demands while maintaining labor efficiency.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Assist with performance evaluations and development planning for hourly and management team members.

Financial Performance

• Support achievement of sales, labor, beverage, food cost, and profitability goals.
• Monitor labor performance and assist in managing controllable expenses.
• Utilize operational reporting and restaurant technology platforms to identify opportunities for improvement.
• Help drive revenue through exceptional hospitality, guest retention, and operational excellence.

Workplace Culture

• Promote a positive, respectful, and inclusive work environment.
• Lead by example through professionalism, integrity, and strong communication.
• Support conflict resolution and encourage open communication among team members.
• Help cultivate a workplace where employees feel valued, supported, and empowered to grow.

Guest Experience

• Deliver consistently exceptional hospitality and guest service.
• Maintain a visible presence on the floor during service periods.
• Anticipate guest needs, resolve concerns promptly, and create memorable experiences.
• Partner with service and culinary leadership to ensure seamless execution and guest satisfaction.
• Build relationships with guests that encourage loyalty and repeat business.

Compliance & Brand Standards

• Ensure compliance with health department regulations, liquor laws, safety standards, and company policies.
• Uphold company service standards, operating procedures, and brand expectations.
• Support the execution of local and company-wide initiatives.
• Champion the V Modern Italian culture and commitment to hospitality excellence.

REQUIREMENTS

• 3+ years of experience as an Assistant General Manager, Restaurant Manager, Service Manager, or similar leadership role within upscale casual, polished casual, fine dining, lifestyle hospitality, or high-volume restaurant environments.
• Demonstrated success leading teams in restaurants generating $3 million or more in annual sales; experience in restaurants generating $5 million or more is preferred.
• Strong understanding of restaurant operations, guest service, labor management, and cost controls.
• Proven ability to recruit, develop, motivate, and retain high-performing teams.
• Excellent communication, organizational, and problem-solving skills.
• Strong passion for hospitality, food, beverage, and guest experience.
• Experience with restaurant technology platforms and reporting systems preferred.
• Availability to work evenings, weekends, and holidays as business demands require.

COMPENSATION & BENEFITS

• Competitive salary aligned with experience and performance.
• Performance-based bonus opportunities.
• Health, dental, and vision insurance options.
• Significant career advancement opportunities within a rapidly growing hospitality brand.
• Opportunity to contribute to and grow with one of the industry's most exciting emerging hospitality concepts.

We are an Equal Opportunity Employer.