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Assistant General Manager - Transportation & Parking

ABM Industries

Los Angeles, CA

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JOB DETAILS
SALARY
SKILLS
Administrative Skills, Billing, Budget Reporting, Communication Skills, Customer Support/Service, Disciplinary Action, Employment Law, Equal Employment Opportunity (EEO), Finance, Incentive Programs, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operations Management, Policy Development, Presentation/Verbal Skills, Regulations, Staff Training, State Government, Vehicle Fleets, Writing Skills
LOCATION
Los Angeles, CA
POSTED
17 days ago

Overview

The Assistant General Manager - Transportation & Parking will conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards. General Manager is the second most senior representative for ABM on a full-time basis at LAX and responsible for the operation of the Remote Employee Parking operations in accordance with contract provisions between the Los Angeles World Airports (LAWA) and ABM.

Compensation: $95,000.00 annual salary (US Dollars)


The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities, geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program


Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2025 Employee Benefits | Staff & Management

Responsibilities

  • Manages the day-to-day operations with a focus on scheduling, customer service, and service levels.
  • Abide by and ensure adherence to established policies, rules and regulations, and procedures of ABM and LAWA as applicable to the facilities.
  • Maintain close and proper liaison with LAWA on day-to-day operational problems and assure cooperation of ABM staff with authorized representatives of LAWA.
  • Originate and enforce standards regarding employees' personal appearance and demeanor to assure a professional, first-class operation.
  • Oversees new-hire training and employee on-going/yearly/quarterly training that requires route and safety guideline protocol.
  • Manages the accident investigation process and ensures all accident reporting is to the standard set forth by ABM and LAWA leadership.
  • Provide direct support for the preparation and evaluation of the monthly billing and provide the required management reports as directed by the LAWA and its Finance Department.
  • Conduct unannounced personal inspections at various times, to observe and evaluate performance of subordinate personnel in fulfilling patron service standards.
  • Responsible for compliance with all U.S. Government, State of California and City of Los Angeles requirements, codes and statutes regarding employment and equal employment opportunities.
  • Responsible for all customer service-related functions.
  • Responsible for overall office clerk reporting.
  • Overseer of all authorized security related functions.
  • Responsible for Office Clerk scheduling and customer service-related initiatives.
  • Responsible for ensuring all driver-hours that are reported are accurate; and oversees the MODs payroll, submitting the driver hours worked.
  • Responsible for gathering all reports provided by or pulled from Lytx, Transloc, Parking Duration Report, Parking Occupancy Report & Budget Lot Space Counts.
  • Covers Operations Manager 1 responsibilities in their absence.
  • Oversees all random-driver drug testing.
  • Oversees all driver related safety & customer service training.
  • Be responsible for all Employee Recognition programs.
  • Oversees of the MOD Fleet reports, as well as Vehicle Inspection Report activities.
  • Assist with customer complaint investigation, (and respond) as they relate to transportation Services.
  • Oversees the shuttle route headways, ensuring that they are within the contracted limitations.
  • Ensures that all CHP & DOT regulations are correctly followed and administered.
  • Performs other duties as assigned or requested.

Qualifications

  • Experience in working with a Union.  
  • A minimum of at least Five (5) years of experience in management. 
  • BA degree is preferred. 
  • Experience in working with a municipality.
  • Proven knowledge in Transportation.
  • Experience in working with the CHP, and have undergone a CHP inspection.
  • Administrative experience, including payroll.  
  • Experience in administering disciplinary action 
  • Good communication skills both written and verbal.
  • Proven knowledge of MS Office including word, outlook, excel and powerpoint.

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/

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