This role supports the Store Manager in driving sales and delivering exceptional customer experiences through team supervision and performance coaching.
Lead and develop sales associates to meet sales goals and enhance selling skills.
Manage customer flow and ensure outstanding service, maintaining the Burberry Experience.
Coach team members in real-time and through follow-up, fostering a high-performing, service-oriented environment.
Collaborate on training initiatives, onboarding, and recognizing employee performance.
Handle customer issues, process transactions, and uphold store operations in the manager’s absence.
Utilize digital tools and resources to enhance the in-store experience and communication.
Ensure compliance with policies and maintain a positive, harmonious work environment.
Success is measured by experience scores, KPI improvements, and team development.