Assistant General Manager

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Barrys is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998 its the original strength and cardio interval fitness experience that provides an immersive high-intensity one-hour workout thats as effective as it is fun.

Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss while spiking the metabolism for up to 48 hours following the class.

Please be aware that smoking is prohibited in all indoor areas of Barrys studios and corporate offices.

The Assistant General Manager AGM is the studio leader accountable for the crucial intersection of client experience and community building. In supporting the General Manager GM the AGM is second in command. They have a tremendous impact on driving client acquisition conversion retention and achieving the KPIs providing the best in class customer service experience for our clients supporting talent acquisition & development activities and operations while demonstrating Barrys core values. The AGM is responsible for ensuring alignment with and consistent execution of Barrys hospitality standards.

It is an expectation of the AGM to effectively and strategically execute national campaigns and initiatives while driving community engagement and budget and facilitate in-studio campaigns and events. This role requires the ability to lead alongside a team. Manage teams while maintaining and thriving in a fast-paced people-filled setting.

Key Responsibilities

Studio Operations

Works collaboratively with Barrys Operations leadership team to foster and preserve the corporate mission vision and values

Maintain a 40 hour per week working presence in studio showcasing best of brand skills while there

Lead the studio team in knowledge and motivation to drive class fuel bar and retail sales that exceed all studio goals and targets

Serve as the leader on duty overseeing seamless class check-ins opening and closing the studio in accordance with all policies and procedures and overseeing studio staff on duty

Partner with the GM to analyze key business performance indicators paid attendance first timers utilization conversion and labor and bring any insights or suggestions to regional leadership on a weekly and monthly basis

Participate in monthly studio business unit meetings reviewing P&L and opportunities to drive incremental business performance

Support the GM to conduct regular brand audits of all studio spaces and manage projects to ensure facilities are clean and updated working with local and corporate leadership on quick execution of facilities initiatives and repairs

Provide operational support to the GM as required by business need assisting with studio accounting timecards inventory ordering and scheduling needs

Team Management

Foster the creation of a supportive and inclusive environment to ensure a positive and engaging experience for all team members and clients

Assist the GM in hiring coaching onboarding and developing a service-minded and high performing team while creating a talent bench Supervise studio team members on shift aiding with as well as coaching and mentoring to deliver on the client experience

Drive teamwork collaboration and cohesion among all studio staff to consistently efficiently and effectively meet day-today operational needs

Support a performance culture of ownership continuous improvement and goal achievement

Work alongside team members in all departments to provide hands-on coaching training and development

Operate autonomously in the spirit of the Barrys code of conduct in the absence of the GM adhering to all P&C policies procedures and guidelines

Hospitality Management

Partner with GM to oversee the implementation and execution of all hospitality processes ensuring all team members have been consistently trained and their skills are continuously developed

Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission vision values and hospitality standards

Oversee milestone loyalty and surprise and delight program implementation and execution in studio celebrating special events with regularity in accordance with guidelines to drive community and retention

Manage studio systems

Zendesk

Brandbot

Ensure all client matters are properly and swiftly resolved or escalated and ensure consistent and adequate follow through to all client inquiries

Community Marketing and Business Development

Drive business through clienteling sourcing new customers and fostering ongoing productive relationships with customers

Build and foster strong meaningful relationships with the studio team and client community proactively identifying opportunities to show recognition or gratitude enhance engagement andor address conflicts

Partner with the GM and marketing leadership to localize and implement national campaigns and initiatives

Oversee and report on the impact of the community-building budget

Requirements

1-3 years of fitness management or relevant related experience hospitality retail foodbeverage etc..

Bachelors degree or equivalent experience.

Availability for full-time work during non-traditional hours including early mornings late evenings weekends and holidays.

Ability to train lead motivate and delegate to a team of employees.

Ability to handle multiple projects in a fast-paced environment and in a time-sensitive environment.

Ability to work cooperatively and effectively with different personality types as well as other departments vendors and clients.

Exceptional written and oral communication organization and time management skills.

Detail-oriented mindset with an eye for customer satisfaction.

Proven dependability and reliability.

Friendly outgoing personality and can-do optimistic attitude.

Professional in appearance and behavior at all times.

Enthusiasm for the Barrys brand.

Ability to kneel bend reach climb and stand for long durations of time.

Ability to move and lift equipment and supplies of 30 pounds.