Assistant General Manager

Crunch Fitness

San Antonio, TX

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JOB DETAILS

SKILLS

Accidental Death and Dismemberment (AD&D), Acquisition Integration, Americans with Disabilities Act (ADA), Asset Management, CPR Certification, Coaching, Communication Skills, Customer Experience, Customer Service Management, Customer Support/Service, Defibrillator, Documentation, Executive Assistant Skills , Fitness, Health Insurance, High School Diploma, Inventory Management, Lead Generation, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Operational Support, Operations, People Management, Performance Analysis, Performance Management, Performance Metrics, Plan Meetings, Process Development, Regulations, Sales, Scorecarding, Set Goals, Support Documentation, Team Lead/Manager, Time Management, Workplace Issues

LOCATION

San Antonio, TX

POSTED

1 day ago

ASSISTANT GENERAL MANAGER

Full Time, Salary

Job Family: Operations

Location: 4319 Thousand Oaks Dr San Antonio, TX 78217

Reports to: Managing Partner

Why Join Crunch Fitness – Undefeated Tribe?

We're not just opening gyms, we're building communities. Undefeated Tribe is the fastest-growing Crunch Fitness franchise group in the nation, proudly expanding across Texas, Oklahoma, New Mexico, Missouri, and Minnesota.Twice named Franchise of the Year (2021 & 2024), we're on a mission to transform lives through fitness, wellness, and connection. With 100+ clubs planned by 2028, there's never been a better time to grow your career with us!

Here's why you'll love being part of the Tribe:

Bold, High-Energy Culture
At Crunch Fitness, Undefeated Tribe, you're not just an employee, you're part of a team that thrives on hustle, creativity, and collaboration. We celebrate individuality and want voices like yours at the table.

Unbeatable Perks
Competitive pay, career advancement opportunities, and yes, a free Crunch Fitness membership. You'll work in an environment built around health, strength, and community.

Unlimited Growth
With our rapid expansion, opportunities are everywhere. We invest in our people, promote from within, and give you the tools to level up your career faster than ever.

Join the Tribe. Find Your People. Build Your Future.

Position Overview

We are looking for an Assistant General Manager, who will be a key member of our leadership team and responsible for assisting the managing partner with daily club operations including sales success, member satisfaction and facility cleanliness at Crunch Fitness - Undefeated Tribe.

What You'll Do:

As the Assistant General Manager, you'll support a high-care, high-performance culture that operates with speed and determination in delivering outcomes. You will be responsible for creating a warm, kind and hospitable club, allowing everyone to achieve their goals in an “no judgments” environment. You will lead a team of Member Service Representatives, Cleaning Attendants & Kids Attendants.

What Success Looks Like:

Fully staffed with high performers across MSRs
KPIs consistently meet or exceed, with clear performance standards, ongoing coaching, and performance management driving individual and collective achievement.
Deliver member and guest experience through high hospitality
True operations partner to Managing Partner—owning scheduling/labor, asset/inventory management, facility cleanliness, and front desk oversight.
Club runs smoothly with 100% policy/procedure compliance, crisp facility standards, and full utilization of Crunch tools for communication, documentation, and operations.

About You:

You positively influence others and create alignment and forward movement. Develop strong knowledge of established processes and serve as a reliable resource for the team. Communication is clear, direct, and focused on helping the team move forward confidently.

You bring consistent energy and commitment to challenging work, making thoughtful, timely decisions and maintaining strong accountability for results.

Responsibilities:

Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, to maintain proper staffing levels at all times
Monitor scorecard performance of the staff to meet or exceed expected KPI standards
Lead by example by delivering personal and team performance targets
Manage team member performance standards, with on-going development, training, and coaching
Impact member retention by doing Whatever It Takes to deliver the “Wow 10-Member Experience”
Assist and support to the Managing Partner in the areas such as, but not limited to:
- Scheduling and labor management
- Member service resolution with pace and empathy
- Resolving or escalating employee issues or concerns
- Lead generation and outreach efforts to impact new member sales
- New member acquisition and member integration into all services and programs offered
- Team member goal setting, development plans, and regular staff meetings
- Supervise club asset management, to include inventory reconciliation, supply ordering, and club-related small equipment expenditures
- Involvement and supervision in all front desk related activities
Maintain a crisp, clean facility with equipment operating 100% of the time by ensuring compliance with Daily Cleaning Checklist and facility/equipment work order oversight
Utilize Crunch-specific tools to communicate, document, and support overall club operations such as incident reporting, facility standards, internal communications, and process integration
Ensure consistent compliance with all Crunch policies, procedures, and service standards

Qualifications:

2 years of fitness and/or customer service-oriented management experience preferred
Experience executing objectives quickly and effectively including achieving KPIs required
Experience leading and/or supervising employees preferred
CPR/AED certification required (can be obtained within 30 days of hire)
Understanding of labor control, optional staffing levels and controls overtime
Ability to maintain high standards at the gym
Ability to demonstrate integrity and judgment that inspires trust, setting examples in all behaviors and actions
Clear communication skills, demonstrating confidence

Physical Requirements

This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours

Education Requirements

High school diploma or GED required
Bachelor degree preferred

Travel:

No travel required

Benefits

PTO
Subsidized health insurance coverage (health, dental, vision) for full time positions
Basic Life and AD&D
HSA
Short-term disability
Free gym membership

EQUAL OPPORTUNITY EMPLOYER

UDT is an Equal Opportunity Employer, a drug-free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

At Crunch Fitness - Undefeated Tribe, we are always on the lookout for exceptional talent to join our team. Some of the roles listed are part of our evergreen hiring strategy, meaning we consistently seek to build a pipeline of qualified candidates. While not all positions may be actively hiring at this time, we encourage you to apply if the role aligns with your career goals. Your application will be considered as opportunities become available.

Join us in making Crunch Fitness the talk of the town! Apply now and be a driving force in transforming lives through fitness.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Assistant General Manager

Crunch Fitness

San Antonio, TX

About the Company

Crunch Fitness

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