Assistant General Manager

Why Chuze Us?

Our mission is to build healthier communities through human connection and kindness. We’re reinventing the fitness industry one deadlift at a time by focusing on hospitality and our people. We nurture a vibrant work environment, fostering an inclusive community for our members, our communities, and for each other.

You deserve an awesome job. You found it.

What Does it Mean to Be a Chuzer?

At Chuze, our behaviors aren’t just words on a wall—they are the heartbeat of everything we do.

• Collaboration - Our best work is done together. By leveraging our strengths, we can accomplish more and create something bigger than ourselves.
• Hospitality - We take ownership of making every person feel welcomed, valued, and celebrated. 
• Authenticity - We show up as our true selves and never compromise on our integrity.
• Grit - We embrace challenges, stay committed, and persevere toward our mission. 

Your New Role

Pay Range: $22.96 - $28.70 / hour; based on experience.

Hours: Varied shifts

• Monday - Thursday: 4 AM - 12 AM
• Friday: 4 AM - 10 PM
• Saturday - Sunday: 6 AM - 8 PM

Responsibilities:

The Assistant General Manager works closely with the GM, leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on. By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!

• Maintain a hospitable environment for all members and guests, providing information on membership offerings, fitness programs, facilitating club tours, and assisting with club amenities and equipment functions
• Oversee and work alongside the team in daily cleaning tasks throughout the club, membership sign-ups, retail displays and transactions, and making smoothies (at clubs with Chuze Blends)
• Support the development of Operations and Kids Club employees, collaborating with the GM to recruit incredible new talent for your team, and foster continuous growth through authentic conversations, performance reviews, and coaching documentation
• Facilitate front desk operations, completing membership sign-ups and retail transactions, answering phones, and supporting member inquiries
• Manage and guide your team through elevated member concerns and emergent facilities issues, determining the proper course of action and implementing improvements to minimize disruptions to the club operations
• Maintain strong cross-departmental communication and rapport with fitness, maintenance, and Home Office departments and processes
• Complete administrative tasks such as reporting, email management, club scheduling, and inventory maintenance

Your Perks:

• Free MAX Chuze Fitness membership + 1 Free membership for a family member or friend
• Accrued vacation, sick time, and paid floating holidays
• 401k
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
  • Health Savings Account (HSA) with employer contributions
  • Flexible Spending Account (FSA)
• Discounts on all Chuze retail and Chuze Blends purchases
• Chuzer Referral Incentive Program
• Personal device stipend
• Free First Aid/CPR and food handler certifications
• Engaging and dynamic work environment with professional growth opportunities

Your Skills:

Requirements:

• High school graduate or equivalent
• 2+ years of customer service experience
• 2+ years of leadership experience
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Leadership and communication skills to cultivate a positive environment and develop a strong team
• Capacity to multi-task and handle shifting priorities
• Effective problem-solving and critical thinking skills with strong attention to detail
• Organized and accountable, able to set, reach, and prioritize goals
• Team-based mindset with the capacity to receive and deliver feedback

Preferences:

• Bachelor’s degree or currently continuing education 
• Previous experience in the fitness industry
• Bilingual in Spanish 

Physical Abilities:

• Able to read, write, and speak clearly in English
• Walking, bending, kneeling, and repetitive arm movement
• Standing for long periods
• Phone and computer operations
• Ability to lift at least 50lbs