Assistant General Manager

Assistant General Manager

As a SONIC Drive-In restaurant Assistant General Manager, you will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe, and efficient manner, and our customers have an excellent experience. You will be responsible for assisting the General Manager with all job duties listed below while learning to complete these job duties independently.

Job Responsibilities

• Manages, trains, monitors, and coaches Crew Team members, Carhops, and Skating Carhops
• Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
• Adheres to and monitors employee compliance of the drive-in employee handbook, policies, and practices
• Performs restaurant opening and/or closing duties
• Prepares employee work schedules, monitors, and makes appropriate adjustments to restaurant staffing levels
• Monitors and maintains restaurant inventory levels, places orders for food, paper, and other supplies within cost control procedures
• Completes and maintains all drive-in restaurant employment-related records and payroll records
• Reinforces a customer service mentality and ensures all employees are focused on always serving the customer
• Immediately and respectfully resolves guest requests
• Reports guest complaints to immediate supervisor and assists in resolving such complaints
• Interviews and hires restaurant crew and management team members to achieve proper staffing levels
• Prepares all necessary operational reports
• Develops and implements a marketing plan
• Other duties as assigned

Requirements

High school diploma or equivalent required. Advanced studies in business, restaurant management, or related fields are preferred. Minimum of two (2) years of restaurant management experience, QSR preferred experience, running shifts with or without supervision. Required to work a minimum 5-day workweek with 4 closing shifts or 4-day workweek guaranteed, including irregular hours, nights, weekends, and holidays.

Skills and Knowledge

• Knowledge of recruiting, interviewing, and selection practices
• Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations
• Leadership and supervisory practices and skills
• Effective verbal and written communication skills
• Basic accounting and computer skills
• Ability to follow directions and work with autonomy once given directions
• Ability to multi-task and successfully solve problems
• Problem-solving, decision-making, and conflict-resolution skills
• Willingness to abide by the appearance, uniform, and hygiene standards at SONIC
• Promotes and embodies the Quality Way Core Values