Job Description
Assistant General Manager Pet Resorts NVA
Do you love pets people and leading teams Are you energized by building a great culture driving results and growing your career in operations leadership NVA Pet Resorts is looking for a hands-on full-time Assistant General Manager to help lead our PetSuites Cypress Springs resort in Cypress Texas. In this role youll partner closely with the General Manager to run day-to-day operations develop the team and deliver outstanding care and service to pets and their people.
Who We Are
NVA Pet Resorts is part of National Veterinary Associates NVA one of the largest private owners of veterinary hospitals and pet resorts in North America. Were dedicated to creating safe fun and loving environments for pets while providing exceptional experiences for our clients and team members.
About the Role
As an Assistant General Manager you are a key leader on the Resort Leadership Team. You and the General Manager operate as true partners with a shared documented plan for how the resort succeeds aligned to business goals and service standards. Youll help drive
A smooth consistent operation that delivers excellent pet care and customer service
Strong financial performance through revenue growth and cost management
Team development engagement and retention through coaching and accountability
What Youll Do
Leadership and Culture
Model NVA values and leadership competencies through your daily leadership behaviors Coach and develop Shift Leads and Team Members to build capability and confidence Recognize strong performance and address concerns promptly fairly and consistently Partner with the General Manager to create an engaging workplace culture
Operations and Guest Experience
Maintain operational excellence across pet care facility standards cleanliness and safety Lead 1 to 2 shifts per week as Manager on Duty to set expectations and inspect results Ensure effective staffing and shift execution while following scheduling and labor guidelines Resolve customer concerns with empathy professionalism and a solutions mindset Ensure teams are trained and proficient across all resort tasks and operating standards Execute daily audits checklists and end-of-shift reporting across departments
Sales Marketing and Business Performance
Support execution of corporate marketing programs and local lead-generation efforts Help drive proactive lead management and conversion tactics to grow memberships and services Build relationships with local businesses community groups and referral sources Support digital outreach efforts across social media website and email to capture and nurture leads Track lead activity and results to improve conversion and overall performance
Financial and Performance Management
Help implement and execute the resorts data-driven plan tied to KPIs and budget targets Review key performance indicators sales leads conversion labor expenses customer satisfaction and take action on trends and gaps Support budgeting scheduling and expense management to meet performance expectations Help develop Shift Leads understanding of performance metrics so they can make informed decisions
Team and Talent Management
Partner with the General Manager on recruiting hiring onboarding and training Ensure completion of required training and certification programs for all team members Support performance management through clear expectations timely feedback and corrective action when needed Maintain a pipeline of qualified talent and support strong retention through engagement practices Address team member concerns in a timely respectful and solutions-focused way
Qualifications
Required
High school diploma or equivalent 2 to 4 years of customer service experience leadership experience is a plus Strong communication skills and comfort leading teams in a hands-on environment Proficiency with Microsoft Office and point-of-sale systems Availability to work up to 45 to 50 hours per week including evenings and weekends Valid drivers license current insurance including comprehensive and collision and a vehicle you are willing to transport a pet in during an emergency Ability to support and influence workplace change and improvement
Preferred
Experience in hospitality retail restaurant management veterinary or similar service environments Bilingual skills
Work Environment
Stand and move throughout the resort for extended periods up to 10 to 12 hours per day Lift up to 50 pounds for short distances and carry up to 25 pounds for longer distances Work effectively in a loud environment and respond to client and team needs in real time Bend stoop and reach as needed to support pet handling customer service and facility cleanliness Maintain a professional image through dress demeanor and communication
Why Youll Love Working Here
Medical Dental Vision 401k with employer match HSA and FSA options Short-term and long-term disability Accident hospital indemnity and critical illness plans Career growth within a rapidly expanding organization A workplace where pets are part of the family
Compensation
The salary range for this position is 48000 - 55000 and is based on applicable experience.
Deadline To Apply
March 31 2026
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them. NVA a community of approximately 1400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts and Ethos Veterinary Health which consists of 145 world-class specialty and emergency hospitals are rooted in a culture of compassion and innovation. NVA and Ethos Veterinary Healths innovative collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information visit www.nva.com.
At NVA and PetSuites of America we want to make sure your experience connecting with us is seamless and straightforward. Heres what to expect when interacting with us
• Well always reach out via verified LinkedIn profiles or emails ending in nva.com or petsuitesofamerica.com
• All job opportunities and applications are hosted on our official careers site petsuitesofamerica.comcareers
• There is no cost or confidential information required to apply or be considered for a position
If you have any doubts about a communication feel free to visit our careers page to verify authenticity or email us at hiringhubnva.com. Thank you for exploring opportunities at NVA and PetSuites of America
NVA offers a comprehensive benefits program including medical dental vision a 401k with employer match and paid time off including sick time for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process.
For positions based in Colorado NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorados Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information. Pursuant to the San Francisco Fair Chance Ordinance Los Angeles Fair Chance Initiative for Hiring Ordinance and any other state or local hiring regulations we will consider for employment any qualified applicant including those with arrest and conviction records in a manner consistent with the applicable regulation.
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