Assistant General Manager (Multi-Family)

FirstService Residential

Houston, TX

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JOB DETAILS

SALARY

$26–$32 Per Hour

JOB TYPE

Full-time

SKILLS

Administrative Management, Analysis Skills, Capital Budgeting, Capital Markets, Communication Skills, Computer Skills, Contact Management, Corporate Policies, Customer Relationship Management (CRM), Customer Support/Service, Emergency Procedures, Expense Management, Facilities Management, Home Inspections, Interpersonal Skills, Legal, Maintenance Services, Microsoft Office, Presentation/Verbal Skills, Project Tracking, Property Insurance, Property Maintenance, Property Management, Real Estate, Regulations, State Laws and Regulations, Team Building, Team Lead/Manager, Time Management, Willing to Travel, Writing Skills

LOCATION

Houston, TX

POSTED

6 days ago

Description

Job Overview:

The Assistant Community Manager will assist in the management of properties in accordance with company policies, procedures and standards. This individual will develop knowledge and skill in the areas of income/expense management and administration, physical facilities management and resident relations. Ability to work flexible hours, evenings and weekends is required. The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

Your Responsibilities:

Acquires and maintains current knowledge of state regulatory agency statutes and each client’s community’s documents, policies and procedures.
Responsible for all field activities associated with a property as it relates to the covenants.
Oversees the tracking and response to resident service requests.
Maintains resident relations program and regular positive communication with each resident.
Performs daily property inspections.
Responsible for petty cash reports and submissions.
Coordinates insurance requirements for properties and associated vendors.
Responsible for the development preparation and distribution of emergency procedures and other necessary formalized communication.
Assist in the preparation of check runs, capital trackers and funds and all other forms for approval by Community Manager.
Assists in preparation of monthly reports.
Assists in the development of operating and capital budgets.
Manages client relationships to ensure retention and a high level of service including timely and complete resolution of tenant concerns, coordinating special services and requests and conducting formal and informal inspections.
Establishes and maintain industry contacts and relationships in the property's marketplace through involvement in trade organizations, property management and real estate associations and networking opportunities with vendor outreach and peer groups.
Creates the culture needed to enhance, promote and execute daily positive interaction among members of the building management team.
Assist the Manager in supervising and oversees projects performed by Facilities Manager and Facilities Staff.
Assist the Manager in setting and implement guidelines for the highest standards of performance and instills them in the staff by assisting manager with personal follow-up to ensure that the service is being delivered. Demonstrates a routine and effective ability to adjust to changing circumstances.
Performs other job-related duties as directed.

Skills & Qualifications:

Education/Training: College Degree preferred
Experience/Knowledge/Abilities:
Two (2) years of experience as an on-site assistant manager managing the property or building operations (such as staff and service contracts, tenant retention and tenant improvements) preferred.
Strong working knowledge of customer service principles and practices.
Ability to read, analyze, and interpret technical procedures, leases, regulations or documents with a similar degree of complexity.
Strong interpersonal skills. Strong interpersonal, time management, and customer service skills required.
Reasonable and predictable attendance
Computer literacy: Proficiency and working knowledge of Microsoft Office Applications. Strong communication (written and verbal) skills required.

What We Offer:

As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation: $26 - $32 / hour

Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel

national_recruiting@fsresidential.com

.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at

national_recruiting@fsresidential.com

; we will respond in accordance with Local Law 144, within 30 days.

Assistant General Manager (Multi-Family)

FirstService Residential

Houston, TX

About the Company

FirstService Residential

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