Coaching, Communication Skills, Corrective Action, Customer Relations, Customer Support/Service, Employee Relations, Food Quality, Food Safety, Leadership, Lift/Move 50 Pounds, Maintain Compliance, Marketing, Operations, Performance Management, Physical Demands, Problem Solving Skills, Quality Metrics, Regulatory Compliance, Restaurant, Sales Analysis, Workplace Issues
The Assistant General Manager (AGM) supports the General Manager in overseeing daily restaurant operations, ensuring compliance with standards across product quality, customer service, facilities, and finances.
- They assist in hiring, training, coaching, and recognizing staff to build high-performing teams aligned with core values.
- The AGM implements performance management processes, resolves employee relations issues, and ensures safety and food quality standards are maintained.
- They monitor all shifts, drive a customer-focused culture, and assist with scheduling, inventory, and marketing initiatives.
- Analyzing sales, labor, and controllables, they take corrective actions to meet financial goals.
- The role requires effective communication, leadership, and accountability, with physical demands including constant movement and lifting up to 50 lbs. The AGM must work flexible hours in a fast-paced environment.