Assistant General Manager

As an Assistant General Manager, your #1 priority is driving daily membership sales, contacting leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first position ideal for someone who thrives on metrics, motivation, and movement.

Key Responsibilities
Sales & Lead Generation (Top Priority)
Consistently meet and exceed personal sales goals
Drive weekly lead generation through:
Local business outreach
Grassroots events and pop-ups
Referral programs
Community engagement partnerships
Execute the LASER sales process to convert leads to long-term members
Collaborate with General Manager to forecast and execute against weekly/monthly revenue targets

Strategic Planning & Performance Management
Participate in weekly strategy meetings and monthly sales reviews
Leverage reports to identify performance gaps and implement solutions
Optimize all studio revenue streams: memberships, class packages, and retail

Retention & Member Experience
Build rapport with every member to support satisfaction and retention
Address and resolve member concerns with urgency and care
Implement proactive strategies like check-ins for low-usage members, milestone
rewards, and VIP member touchpoints
Monitor daily retention reports and manage follow-up tasks

Team Leadership & Culture
Aid GM in recruiting, onboarding, and developing an exceptional sales and front desk team
Participate in regular sales training, coaching, and role-play sessions
Motivate the team to exceed targets with a clear path to commissions and incentives
Uphold Club Pilates’s brand values through consistent team accountability and culture
building

Studio Operations
Day-to-day operations, cleanliness, and presentation of the studio
Aid GM in managing staff schedules and class coverage to ensure optimal studio flow
Enforce compliance with local, state, and federal labor laws and Rumble policies
Be onsite full-time, including evenings and weekends as required

Qualifications
2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based
industries
Proven success in hitting personal sales goals
High-energy leadership style with the ability to inspire and train team members
Strong interpersonal and written communication skills
Proficient in CRM systems and sales reporting tools
Highly organized and detail-oriented with a passion for problem-solving
Passionate about fitness