Assistant General Manager - Historic Taos Inn

Assistant General Manager

Historic Taos Inn

The Assistant General Manager (AGM) is responsible for overseeing the daily operations of the Historic Taos Inn while supporting the Area General Manager in the strategic direction of the property. The AGM serves as the primary onsite leader and day-to-day decision-maker for the Inn, ensuring consistent leadership presence when the Area General Manager is not onsite. The AGM plays a critical leadership role in guiding team members to operate as a cohesive, high-performing team and ensuring the Inn delivers warm, authentic hospitality reflective of its historic character and Taos community roots.

The AGM must be a hands-on leader and team player, capable of setting clear expectations, leading by example, and fostering a culture of collaboration, accountability, and service excellence. This role plans and supervises daily activities to ensure the smooth, efficient, and profitable operation of the Inn. The AGM works to achieve high levels of guest satisfaction, employee engagement, owner confidence, and financial performance.

The Assistant General Manager demonstrates strong leadership that inspires others to succeed, promotes open communication, and supports a positive workplace culture. In partnership with the Area General Manager, the AGM supports the development and execution of the Inn’s operating budget, marketing initiatives, and business objectives. While the Area General Manager provides oversight and strategic guidance, the AGM is responsible for executing initiatives, maintaining operational continuity, and representing leadership onsite daily. Ultimately, the AGM’s goal is to enhance guest loyalty and strengthen the Historic Taos Inn’s reputation through consistently high operational standards and memorable guest experiences.

Duties & Responsibilities

People Leadership & Culture

• Manage people resources to attract, retain, and motivate team members; including hiring, training, scheduling, coaching, counseling, performance reviews, discipline, and terminations as appropriate.
• Foster a positive, inclusive work environment aligned with the culture and values of the Historic Taos Inn.
• Provide open communication channels and support professional development for all employees.
• Act as the primary onsite point of leadership escalation for employees in the absence of the Area General Manager.

Guest Experience

• Create an environment where guests are the top priority and consistently enjoy positive, authentic, and memorable experiences.
• Ensure all team members are trained and held accountable to exceptional customer service standards.
• Manage guest feedback and complaints, both in person and online, with timely, professional responses.
• Identify root causes of guest concerns and ensure corrective actions are implemented.
• Serve as the senior onsite leader for guest issue resolution during daily operations.

Operations Oversight

• Supervise daily operations across all departments to ensure efficiency, quality, and completion of work, including front office, housekeeping, laundry, and maintenance.
• Support food & beverage leadership to deliver consistent, high-quality dining experiences
• Oversee front- and back-of-house cleanliness and sanitation to protect assets, ensure regulatory compliance, and deliver quality service.
• Inspect facilities regularly and enforce compliance with health, safety, and operational standards.
• Immediately address and remedy any unsafe conditions.
• Ensure operational decisions are made in real time to support business continuity when Area GM is offsite.

Financial & Administrative Oversight

• Manage payroll and labor expenses; review and audit time punches daily and approve staff timecards.
• Generate pay period summary reports and submit to Finance and the Area General Manager.
• Complete daily financial and accounting entries (A/R and A/P) and submit documentation to the Finance Manager.
• Audit cash drawers, safes, and petty cash; maintain accurate records and submit reimbursement documentation.
• Accurately process vendor invoices and ensure timely remittance of payments
• Record and prepare bank deposits and reconcile them with daily close reports.
• Analyze financial performance, including sales, room inventory, market inventory, and profitability.

Revenue, Sales & Marketing Support

• Partner with leadership to develop and implement thoughtful marketing strategies that promote the Historic Taos Inn and its unique offerings.
• Control and update OTA inventory daily within StayNTouch and ensure accuracy across all extranets.
• Manage the Inn’s market offerings, including purchasing, displays, inventory control, and sales performance.

Vendor & Asset Management

• Manage vendor relationships to ensure value-based purchasing and appropriate supply levels.
• Oversee maintenance operations, preventive maintenance programs, and equipment needs.
• Address staffing or equipment shortages proactively to maintain smooth operations.

Safety & Compliance

• Execute and promote accident prevention and workplace safety programs to minimize risk and liability.
• Ensure compliance with all local, state, and federal regulations.

Leadership Support

• Assume full operational responsibility for the property in the absence or limited onsite presence of the Area General Manager.
• Assist with special projects and provide operational coverage as needed, including coverage of shifts.

Other Responsibilities

• Support other employees and departments as needed to maximize overall hotel performance.
• Perform other duties as assigned.

You Are

• Committed to excellence
• Culture driven
• Transparent
• Passionate
• Courageous
• Intentional
• Authentic
• Competitive
• Creative
• Dynamic
• Nimble
• Engaging
• Fun
• Detail oriented

You Can

• Lift, push, pull, and carry up to 50 pounds.
• Frequently bend and kneel to perform inspections.
• Respond quickly to emergencies; full mobility required.
• Stand for extended periods and regularly climb stairs (approximately 40% of an 8-hour shift).
• Visually inspect both interior and exterior areas of the Inn.

You Have

• 2–3 years of leadership experience with working knowledge of hospitality and business management.
• Experience with Opera PMS is a plus.
• Familiarity with financial reporting and night audit processes is a plus.
• Strong multitasking, planning, prioritization, and time management skills.
• Ability to analyze and interpret operational and financial information to improve existing practices or develop new approaches.
• Ability to make decisions with general policy guidance while keeping the General Manager informed.
• Highly developed communication skills to influence, negotiate, and collaborate with employees, guests, vendors, and owners.
• Excellent verbal and written communication skills.
• Strong literacy skills for preparing reports, policies, and procedures.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.