Assistant General Manager

Victra Assistant General Manager Job Description

Location: 7190 Peach St, Erie PA 16509, United States

Job Summary: Assistant General Manager at Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores.

Responsibilities:

• Leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising.
• Creating an outstanding in-store experience that will make customers feel good about our brand and solutions-and help them to choose our wireless products and services.
• Taking care of your guests and confirming that your coworkers have what they need.
• Leading by example on the sales floor.
• Coaching team members one on one and motivating them to reach the next level of performance.
• Resolving customer issues and assisting with customer transactions.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Providing training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Running store operations - analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store.
• Leading store merchandising and planogram compliance in accordance with company expectations.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.

What We Offer:

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Requirements:

• Background in customer service within the retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Balanced multiple opposing priorities in a multifaceted environment
• Set goals, evaluated performance, and developed a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States
• Physical Requirements: Ability to lift ten pounds, Ability to stand for long periods of time
• Training Requirements: All Assistant General Managers are required to attend and successfully complete a 4-day New Hire University (NHU) training program within 2 weeks of their official start date.

Next Steps:

• You will be required to take a pre-hire assessment. It takes only 20 minutes or less to complete.
• If you're selected to move forward, one of our recruiters or hiring managers will reach out to tell you more about the role and answer your questions.

Equal Employment Opportunity: Were proud to be an equal opportunity employer - and celebrate our employees differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.