Assistant General Manager

Assistant General Manager | DFW Airport

Paradies Lagardère is seeking a motivated and hands-on Assistant General Manager to support daily operations within our Dining & Retail Division at DFW Airport. This leadership role is ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and can balance operational execution with exceptional guest service.

About the Role

As the Assistant General Manager, you will support overall business operations by helping lead teams, driving service standards, and ensuring daily execution runs smoothly across the operation. This role requires a leader who can step in where needed, support employees during peak business periods, and maintain a strong operational presence on the floor.

You will partner closely with leadership to help drive staffing, training, guest satisfaction, operational compliance, and overall business performance in a high-volume airport environment where timing, urgency, and teamwork are essential. Humanity's natural state is apparently buying snacks five minutes before boarding and panicking at the register.

Key Responsibilities

Operations Leadership

Support daily operations to ensure efficiency, organization, and execution throughout all shifts. Assist with opening, closing, staffing coverage, and operational flow during high-volume periods.

Guest Experience

Help deliver a fast, friendly, and professional guest experience by supporting service standards, resolving guest concerns, and maintaining a welcoming environment for travelers.

Team Leadership & Development

Assist with recruiting, training, coaching, and developing team members. Support accountability, employee engagement, and a positive team culture focused on teamwork and performance.

Staffing & Scheduling

Partner with leadership to ensure proper staffing levels are maintained. Support hiring initiatives, onboarding, scheduling, and shift coverage as needed.

Operational Compliance

Ensure compliance with company policies, safety standards, food safety guidelines, cash-handling procedures, and airport operational requirements.

Inventory & Cost Control

Assist with inventory management, ordering, minimizing waste, and maintaining operational efficiency to support business goals.

Problem Solving & Execution

Quickly address operational challenges, staffing gaps, guest concerns, and service issues while maintaining professionalism and urgency in a fast-paced environment.

What We're Looking For

• Leadership experience in restaurant, retail, hospitality, or high-volume customer service environments
• Strong communication and team development skills
• Ability to multitask and lead under pressure
• Hands-on leadership style with strong operational awareness
• Flexible schedule, including mornings, evenings, weekends, and holidays
• Strong sense of urgency, accountability, and professionalism

Why Join Paradies Lagardère

• Career growth opportunities within a global organization
• Competitive benefits package including medical, dental, and vision
• Paid time off and holiday premium pay
• 401(k) program
• Employee recognition programs
• Dining and retail discounts
• Transportation and parking assistance

This position description is merely intended to describe the primary elements of the position. Paradies Lagardère reserves the right to change the position description and to assign additional duties and responsibilities, as necessary. This position description does not constitute an employment contract of any kind.

Paradies Lagardere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. The Company is committed to offering reasonable accommodations to job applicants with disabilities.