Assistant General Manager

Assistant General Manager in Carlsbad, CA, United States

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Assistant General Manager Location: Carlsbad, CA, United States Date Posted: Mar 10, 2026 Job ID: 2602386 Share Apply Now Save Job Saved

Description Job Overview The Assistant General Manager is an active supporter of the community vision and philosophies and FirstService Residentials commitment to client, staff, and community. As a result of job performance, will promote client retention, employee retention, and the advancement of the client in terms of its image, visibility, and reputation. The AGM directly supports and reports to the General Manager.

Compensation 85-105K/yr FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a clients property, the salary or wage will also be premised upon the clients directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities

• Carry out policies and procedures of the customer and FirstService Residential concerning safety, administrative requirements, standards, practices, and work methods.
• Ability to work under tight deadlines and consistently meet deadlines.
• Ability to work extended hours and weekends based on project requirements.
• Exhibit professionalism, professional attire, and demeanor at all times.
• Prepares for, attends, and performs all follow-up to Architectural Review Committee (ARC) meetings and Approval Committee meetings as designated by the General Manager.
• Performs routine building walk-through to check for violations and create work-orders.
• Create resident communication flyers to be posted in elevators, bulletin boards, or other areas.
• Responds to emergency situations in a timely, calm, and efficient manner.
• Take client calls and manage work order process, vendors, and client issues and follows up on all complaints/issues.
• Oversee and manage resident requests, work-orders, and correspondence on community websites.
• Keep track of inventory of office supplies and re-order as necessary.
• Responsible for money collected from shareholders and residents.
• May be required to code invoices to appropriate GL categories.
• Produce requested reports for Board packets in a clean, orderly, and professional fashion.
• Organize and maintain all homeowner and administrative files & perform annual Corporation file cleanout in accordance with company standardized hard copy and electronic system.
• Maintain an organized workspace according to company procedures.
• Keeps voicemail up-to-date, including setting out-of-office email and voicemail greetings when out of the office.
• Works collaboratively with General Manager on any special requests, i.e., administrative work, mailings, special projects, etc.
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Residential Standards of Operation.
• Act as backup when General Manager is on vacation, sick days, or out of office.
• Consistent and regular attendance required.
• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks, and other related duties as assigned.
• Other duties may be assigned.

Skills & Qualifications • Proficient in English • Excellent general math skills • Certified Community Association Manager preferred. • Demonstrate effective communication skills consisting of verbal, written, and listening skills. • Excellent customer service background skills and maintain a positive can-do attitude. • Must be able to attend and actively participate in evening meetings as required. • Must be knowledgeable and adept with computer programs needed for specific position. • Must have minimum typing speed of 30 WPM. • Basic knowledge of Microsoft Applications, especially Outlook, Word, and Excel. • Command of information system hardware/software is preferred. • Requires driving; must have a valid drivers license and state-mandated vehicle insurance. • Ability to quickly and easily navigate the property/building as required to meet the job functions.

Education & Experience • High school diploma or equivalency required. College level courses in business or hospitality preferred. • Two (2) to three (3) years of business experience preferred. • Experience in HOA management preferred. • CMCA credential a plus.

Physical Requirements & Working Environment • Ability to lift 30 - 50 lbs. • Work in an upright standing or sitting position for long periods of time. • Handle finger grasp and lift objects and packages. • Reach with hands and arms. • Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.

Supervisory Responsibility • Participate in staff coaching/counseling. • Complete associate assessments with General Manager. • Supervision of staff and/or third-party contractors.

Tools & Equipment Used • Valid California Drivers license, including State-mandated vehicle insurance. • General office equipment.

What We Offer • Medical, dental, and vision plans for full-time and those working 30 hours. • Part-time (20 hours) qualify for dental and vision. • 401K match. • Time off, including vacation, sick, and company-paid holidays. • Pet insurance available. • Tuition reimbursement. • Legal services. • Free emotional wellbeing and daily life assistance support for all associates. • Domestic partner coverage. • Health savings account. • Flexible spending account.

About Us FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, please visit www.fsresidential.com/california.

Automated Employment Decision Tool (AEDT) Usage We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations Candidates who require an alternative selection process or a reasonable accommodation, as defined under applicable disability laws, may make a request through our designated contact channel (emailprotected).

Requesting Information About the AEDT - NYC Local Law 144 Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at emailprotected. We will respond in accordance with Local Law 144 within 30 days.

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