Billing, Documentation, Freight Forwarding, Import/Export, Maintain Compliance, Operational Improvement, Operational Strategy, People Management, Performance Metrics, Problem Solving Skills, Regulations, Shipping Documents, Team Lead/Manager
Job Description – Assistant Manager (Freight Forwarding)
Location: Boston, MA
Schedule: Mon–Fri, 8:15 AM–5:15 PM
Salary Target: $70,000–$75,000
Benefits: Health insurance + 401(k) after 90 days
Reports to: General Manager
Summary of Responsibilities:
- Support the General Manager with daily freight-forwarding operations (import/export, documentation, bookings).
- Coordinate workflow, assist with supervising staff, and ensure compliance with customs and international regulations.
- Maintain communication with carriers, agents, and clients; resolve operational issues.
- Review shipping documentation (BLs, invoices, ISF, AES, AWB).
- Monitor KPIs and assist in improving operational efficiency.
- Act as decision-maker when the GM is unavailable.
Qualifications:
- 3+ years of ocean freight experience is required.
- Strong knowledge of import/export, customs documentation, and carrier coordination.
- Experience supporting or supervising a small team.
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